IT Support Specialist
IT Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
C2C/1099
JOb titleIT Support Specialist/SS2
JOb typecontract/hybrid
JOb locationNew Stanton PA/Coal Center PA
working hour37.5hr/week
job summary;
Desired demonstrated experience with SCCM deployment processes and configurations.
Respond to support and product use inquiries in a courteous and efficient manner with the goal of minimizing user downtime.
The contractor will perform the following; documenting problems diagnosis troubleshooting imaging configuration and installation of PCs laptops agency printers scanners software application assistance etc.
This person will perform as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes standards and requirements.
This person will also be expected to provide direction to team members and participate in knowledge transfer and documentation when required.
Operational support duties for approx. 5000 devices and individuals in 5 agencies is required
OPS Tier 2 technical support may involve product user guidance software and hardware installations desktop data migration desktop moves and printer troubleshooting for repair.
Capture all relevant data in incident management system and route incidents as necessary.
Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools PRTG remote desktop remote registry modification remote management using Active Directory remote command line interface and Powershell Scripting.
Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment.
Tier 2 responsibilities include PC deployments software installations system hardware/software troubleshooting and remediation other duties as assigned.
Manages the administration of computer accounts groups mailboxes resource accounts and distribution lists via the account management application
Assists in maintaining asset inventory in incident management system.
Escalation of hardware issues to proper vendor as contracted.
Required/Desired Skills
For more information please feel free to contact at
Employment Type
Full Time
