Client Services Coordinator- Concierge Medicine
Client Services Coordinator- Concierge Medicine
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Services Coordinator position reflects the mission vision and values of Northwestern Medicine adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The Client Services Coordinator oversees client services operations on a daily basis. This position is responsible for scheduling monitoring call activities problemsolving escalations monitoring internal assessments performing inventory management and training/ competency of all new and current employees. The position requires a thorough understanding of the hospital and lab systems and the ability to work independently.
RESPONSIBILITIES:
- Responsibilities include but are not limited to ordering & resulting reference lab tests Ensuring quality metrics are monitored Guiding specimen processing and distribution to performing department(s).
- Triage incoming and initiate outgoing phone calls faxes and actively works problem escalations.
- Demonstrated ability in the handling of complex issues and strong problemsolving skills
- Provides a high level of customer service both internally and externally. Handling sensitive client accounts first and contacting sales and service with any issues within these accounts
- Open and clear communication with Outreach departments by keeping the team apprised of any issues or problem trends with an internal/external client account
- Aid the Sales & Service team with any issues they need addressed or answering questions
- Act as the main point of contact for the teams
- Actively involved in laboratory process improvement
Qualifications :
Required:
- Associate degree or 5 plus years of applicable experience.
- General understanding of all client lab and main lab operations
- Excellent oral and written communication skills
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
