Customer Service Data Analyst
Customer Service Data Analyst
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1 Vacancy
Job Description
About BYD
Our Purpose is to build a zeroemission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading hightech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.
BYD Europe BV located in Schiedam and Hoofddorp Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.
About the department:
The BYD After sales Customer Care & Development Department ensures to deliver excellent customer service experiences across all customer touchpoints optimizes the customer journey and enhances customer experience through digital platforms call center roadside assistance services user app management and marketing content in line with European corporate and consumer protection standards. Focused on ensuring customer satisfaction and loyalty we are now looking for a KPI Appraisal Specialist for Customer Care Division.
About the role:
This role will be vital in assuring data monitoring & Reports for Customer Care and BYD After Sales Service Department.Data analysts is responsible for producing operation reports of customer service centers complaint analysis reports and customer satisfaction reports. The analyst should also come up with proposals for optimizing the quality of service provided by the agents.
Key Responsibilities:
- 1.Be responsible for data analysis and operation report production on a daily weekly monthly quarterly and annual basis.
2.Be responsible for providing VoC (the Voice of the Customer) data analysis.
Main requirements:
- Bachelors or Masters degree in Business Marketing Infomation Technology or a related field preferred.
- Excellent communication and intepersonal skills.
- Ability to manage multiple tasks and projects simultaneously.
- Strong analytical and problemsolving abilities.
- Experience in data analysis and creating dashboards is a plus.
- Knowledge of NPs measurement is a plus.
- Proactive selfmotivated and able to work independently and as part of ateam.
- At least 8 years in the same role (Automotive Industry is a plus).
We offer:
- Performance and experience based competitive remuneration pension plan;
- 25 holidays option to purchase 5 extra holidays;
- Commuting allowance;
- Department & company wide teambuilding events;
- An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy.
Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Employment Type
Full Time
