Systems Engineer Intune Desktop Managment SCCM and ITIL Processes

The Systems Engineer reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Systems Engineer is responsible for keeping the hardware systems their associated operating systems and connectivity capabilities fully operational and wellintegrated into NMHC information technology environment.  This position also monitors analyzes and plans upgrades as necessary to ensure adequate capacity and availability to meet the user needs. 

The Systems Engineer will work in a hybrid environment and work 23 days at an onsite location. The role may involve some OnCall responsibilities and the need to work outside of regular business hours for system maintenance or emergency support.

Northwestern Medicine Information Services drives innovative highvalue solutions to transform health care.  

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence our team goes to extraordinary lengths to ensure that our systems work together seamlessly. 

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:  

• Leveraging AI automation and rollout of advanced cyber controls that support digital transformation strategies 
• Implementing advanced technologies in clinical and administrative areas  
• Furthering development of the end user support model to help enhance modern infrastructure

The System Engineer will be responsible for managing and maintaining the organizations desktop environment using Microsoft Intune and SCCM tools. The role requires indepth knowledge of ITIL processes to ensure that IT services are delivered efficiently and effectively. The ideal candidate will demonstrate strong technical skills excellent problemsolving abilities and a commitment to continuous improvement.

Key Responsibilities

• Intune Desktop Management: Configure deploy and manage endpoint devices using Microsoft Intune. Ensure security compliance and manage mobile device policies.
• SCCM Administration: Oversee software distribution patch management and image deployment using System Center Configuration Manager (SCCM). Monitor system performance and troubleshoot issues as they arise.
• ITIL Process Implementation: Apply ITIL best practices to manage incidents problems and changes. Coordinate with other IT teams to ensure service delivery meets organizational standards.
• System Monitoring & Maintenance: Regularly monitor system health and performance. Conduct routine maintenance to ensure optimal operation of IT infrastructure.
• Documentation & Reporting: Maintain detailed documentation of configurations procedures and changes. Generate reports on system performance and compliance.
• Collaboration & Support: Work closely with other IT departments to support enterprise IT initiatives. Provide technical support and guidance to endusers as required.
• Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance service quality and efficiency.

Skills & Competencies

• Technical Proficiency: Strong knowledge of Microsoft Intune SCCM and Windows operating systems. Familiarity with Active Directory Group Policy and PowerShell scripting.
• ITIL Knowledge: Understanding of ITIL frameworks and best practices. Experience with service management tools and processes.
• ProblemSolving: Excellent analytical and problemsolving skills. Ability to troubleshoot complex technical issues and implement effective solutions.
• Communication: Strong verbal and written communication skills. Ability to convey technical information to nontechnical stakeholders.
• Team Collaboration: Ability to work effectively in a teamoriented environment. Strong interpersonal skills and the ability to build relationships with colleagues.
• Attention to Detail: High level of attention to detail and accuracy in documentation and reporting.
• Time Management: Strong organizational skills and the ability to manage multiple tasks and priorities effectively.

Personal and Staff Development: 

• Leads ongoing process to integrate vendor manufacturer and pointexpertise technical knowledge into NMHC. 
• Seeks to improve talents and skills consistent with overall IS direction. 
• Provides mentoring and acts as a resource for others on the immediate team as well as members of the application teams. 

Teamwork: 

• Focuses on IS team success and promotes collaborative efforts with others.  
• Shifts easily among different technical and project roles as required by situation. 
• Adapts well to rapid change and multiple priorities.  
• Contributes to the IS Knowledge Repository. 

Additional Functions 

• Providing oncall support is required. 

Qualifications :

Required:

• 3 years technical experience  
• Excellent verbal and written communications skills 

Preferred:

• Bachelors in computer science or related field  
• Minimum of 57 years of experience in system engineering or desktop management roles with a focus on Intune and SCCM.
• Certifications: Relevant certifications such as Microsoft Certified: Modern Desktop Administrator ITIL Foundation or Microsoft Certified: Endpoint Administrator.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a casebycase basis and follow all state and federal guidelines.

Remote Work :

No

Employment Type :

Fulltime