Bilingual Patient Support Specialist EnglishSpanish
Bilingual Patient Support Specialist EnglishSpanish
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Job Description
Cloud DX is growing and we are looking for a Bilingual Patient Support Specialist. (English/Spanish) to assist our customers with any questions they may have when using our products. You will be responsible for contacting patients to ensure they are able to complete their daily monitoring requirements escalating calls that require technical troubleshooting and providing an overall positive customer service experience.
What Youll Do
Provide outstanding Customer Service to optimize the customer clinician and patient experience.
Answer our Customer Support line live chat and email channels triaging where necessary.
Ensure records and correspondence are recorded correctly in the customer relationship management system when completing compliance calls.
Followup and make scheduled call backs to customers where necessary.
Assist in the assignment of the internal support ticketing system determining appropriate next steps and escalating priority issues when needed.
Stay current with system information changes and updates.
Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.
Diploma in Business or Health Service Field experience.
Qualifications :
Who You Are
Bilingual Spanish. You have experience supporting both English and Spanish speakers in a customer service environment.
You are a team player. You are approachable enjoy seeing others succeed and love to jump in and support when needed.
You arent afraid to hop on a call. You have strong communication skills excellent telephone etiquette and the ability to quickly evaluate and respond to an array of inquiries.
Youre Flexible! This is an hourly position and while we strive to maintain consistent scheduling flexibility is required.
Youre a multitasker. You have experience handling a high volume of requests with ease.
You have an entrepreneurial spirit. You love finding the answer to a problem you are quick to research when you dont know the solution but you also know when its time to escalate and ask for help.
You enjoy helping others. You have the ability to listen and align the patient/client with appropriate resources.
Bonus Points For
Exposure to a ticketing system and/or being in a call queue.
Additional Information :
When applying to this position please include in your resume or cover letter:
- Your availability (specific days hours you can work)
- What languages you speak proficiency (e.g. English & Spanish)
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
