Senior Product Manager Voice
Senior Product Manager Voice
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GBP GBP 75000 - 85000
1 Vacancy
Job Description
VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.
With over 250000 users across more than 10000 locations in 25 countries and recognition as one of the top 100 best smalltomedium size businesses to work for join us on our journey!
As a Senior Product Manager for the Voice product area you will be responsible for definingand delivering solutions that address complex customer problems while driving businessoutcomes. The voice teams goal is to build world class voice products that empower retail associates by making instore communication easier and more intuitive.
This area focuses on voice services AI integration and voice activation keytechnologies that are reshaping how retail businesses communicate and operate.This role is not about simply managing a backlog or executing tasks handed down fromleadership. As a Senior Product Manager itsabout owning the product vision deeply understanding customer needs andworking collaboratively with crossfunctional teams to deliver innovative solutions.
Please note to apply for this Senior Product Manager position you must be based in theUKand have the legal right to work in the UK.
What were looking for
- A strong foundation in product management principles with at least 5 years ofexperience in building technology products.
- An understanding of the unique challenges of voicefirst products and a proven track record of successfully launching voice and telephony products/services managing the full product lifecycle from inception to postlaunch monitoring and enhancements.
- An understanding of voice interfaces and AI frameworks such as large languagemodels or machine learning systems.
- Telephony/voice exposure including: Twilio (or similar) telephony concepts (SIP VOIP PSTN PBX IVR) voice AI concepts (TTS NLU ASR) third party UC solutions (MS Teams Zoom Cisco).
- Exceptional collaboration skills with experience of working closely with Senior/Lead engineers tobuild maintainable high quality software. Additionally a strongability to work effectively across engineering design and business teams in an agile environment.
- DataDriven & Analytical Mindset: Proficient in leveraging data and analytics toguide product decisions set KPIs and track progress.
- Agile Product Management: Solid understanding of agile methodologies and experience in managing agile teams or working within agile frameworks.
- UserCentric Design: A deep commitment to building solutions that focus oncustomer needs with an eye for enhancing the user experience and driving high adoption rates.
- Pragmatism and Focus: You balanceambition with realism ensuring product decisions are both innovative and solve real end user problems.
- Adaptability: You are comfortable navigating ambiguity and pivoting strategies when market conditions or customer needs evolve.
- Empathy for Users and Teams: Deeply understand customer pain points whilst also appreciating the challenges faced by internal stakeholders like engineers or sales teams.
- Resilience and Growth Mindset: Views challenges as opportunities to learn andimprove demonstrating a commitment to personal and professional growth.
- Confidence with Humility: Able to advocate for their vision while remaining open to feedback and alternative perspectives.
What youll do
- Own the Product Vision: Develop and articulate a compelling vision for the Voice product area that aligns with VoCoVos broader strategy.
- Drive Outcomes Not Outputs: Focus on solving real customer problems in ways that create measurable business value.
- Collaborate CrossFunctionally: Partner closely with engineering design marketing and sales to deliver solutions that are both feasible and desirable.
- Lead Innovation in Voice & AI: Explore opportunities to integrate cuttingedge technologies such as voice activation systems AI frameworks (e.g. machine learning models) and unified communication tools into VoCoVos offerings.
- Deliver Results: Work with teams to translate product strategies into actionable roadmaps user stories and requirements in a fastpaced environment.
Salary
Salary range:
Benefits
25 Days Holiday Bank Holidays (increases with years of service)
Option to Buy or Sell 5 days holiday each year
Sick Pay 8 weeks full pay 4 weeks half pay
Life Assurance (4 times basic pay)
Private Medical Insurance
Employee Assistance Programmes (EAP)
Cycle2Work Scheme
Electric Car Green Salary Sacrifice Scheme
Enhanced Maternity & Paternity Package
Child Care Scheme
Training & Development
Company Organised Events
Pension (Royal London Group) 5% Employer Contribution Matched
Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones
Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.
We are alsocommitted to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.
Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.
VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy anrate with honesty and integrity.
ONE TEAM
Collaboration of all for VoCoVos happiness and success.
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe.
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations.
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape.
If you feel this could be the right fit apply now!
Employment Type
Full Time
