Account Manager

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide casino sports betting platform and payments and affiliate management to 200 customers worldwide.

But thats not all! Were not just about numbers were about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe Asia and the US were all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape one groundbreaking solution at a time.

We are looking for a passionate and dedicatedAccount Manager to join our team in Bucharest!

About the job:

As an Account Manager for GamMatrix you will become the internal and external commercial representative of the product ensuring seamless communication and collaboration across departments and with clients. GamMatrix is a highly flexible and scalable iGaming platform combining player account and wallet management fraud detection and prevention tools responsible gaming features and indepth reporting.

You will act as the key link between GamMatrix and other internal teams such as Account Management Sales Delivery and Operations. Additionally you will maintain direct communication with clients participate in client calls explore upsell opportunities and foster collaboration to drive mutual growth.

What youll get to do:

• Serve as the primary point of contact for GamMatrix Key accounts building and maintaining strong longterm relationships.

• Participate in client calls to understand their business goals and identify upsell and collaboration opportunities.

• Proactively address client concerns ensuring a high level of satisfaction and retention.

• Represent GamMatrix internally acting as the central point of communication for crossdepartmental teams (Group Account Management Sales Delivery and Operations).

• Facilitate effective communication with product teams ensuring client needs and priorities are understood and met.

• Develop and implement strategic account plans to drive revenue growth and achieve business objectives.

• Work with clients to optimize their ROI across GamMatrix products and services.

• Manage operational issues affecting service delivery ensuring smooth and efficient processes.

• Help the delivery team collect verify and prioritize clients technical and nontechnical requirements for new product features.

• Ensure clients have a clear understanding of the product development roadmap and upcoming releases.

• Review and analyze data to identify usage trends and insights.

What You need to know:

• Genuine curiosity about IT and a solid understanding of the online gambling industry.

• 3 years of experience in the gambling industry.

• 7 years of experience in account management sales or client services with a proven track record of managing and growing key accounts.

• Experience working with key functions in an online business such as marketing affiliates customer service payments content and development.

• Proficiency in CRM software and Microsoft Office Suite.

• Strong organizational and problemsolving abilities.

• Ability to analyze data and provide actionable insights.

• Excellent English written and oral communication skills.

• Exceptional communication and interpersonal skills to facilitate collaboration with internal and external stakeholders.

Heres what we offer:

• Start with 22 days of annual leave with 2 additional days added each year up to 32 days by your fifth year with us.

• Hybrid work schedule: 60% work from the office and 40% work from home (during your first 3 months youll be in the office fulltime)

• Support for New Parents:

• 21 weeks of paid maternity leave with the flexibility to work from home fulltime until your child turns 1 year old.

• 4 weeks of paternity leave plus the flexibility to work from home fulltime until your child is 13 weeks old.

Our office perks include parking onsite massages and frequent teambuilding activities in various locations. And did we mention our amazing office space complete with its own pool and gym

Benefits & Perks:

• Daily catered lunch or monthly lunch allowance.

• Private Medical Subscription.

• Access online learning platforms like Udemy for Business and LinkedIn Learning and a budget for external training.

At EveryMatrix were committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.