Data Scientist AI and Automation
Data Scientist AI and Automation
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Job Description
We are looking for an experienced and highly motivated Data Scientist specializing in Artificial Intelligence and Machine Learning to drive the automation of business processes across the LAER lifecycle. This handson role will focus on leveraging data science techniques to reduce manual tasks streamline workflows and integrate data across systems to optimize customer outcomes. You will work closely with crossfunctional teams to create implement and monitor automation solutions that directly enhance customer experience and operational efficiency.
Key Responsibilities
- Data Integration & Automation: Develop and deploy machine learning models to automate processes and integrate customer data across multiple systems of record.
- Process Optimization: Analyze and improve customer workflows identifying opportunities for automation to remove manual effort within the LAER lifecycle stages.
- Predictive & Prescriptive Analytics: Build predictive models to anticipate customer needs enabling proactive support and decisionmaking within the Customer Success team.
- Tool Development: Create tools and frameworks to enable Customer Success Managers (CSMs) to interact with automated insights reducing repetitive tasks and enhancing customer interaction efficiency.
- Collaborative Solution Design: Work closely with the Product Data Engineering and Customer Success teams to ensure that AI solutions are wellaligned with customer outcomes and business objectives.
- Continuous Improvement: Regularly evaluate the performance of deployed models and adjust them to ensure they meet evolving customer and business needs.
Key Accountabilities
- Process Automation Implementation: Design test and deploy machine learning models and automation solutions.
- Performance Monitoring & Adjustments: Track the success of automation tools and adjust algorithms to optimize their effectiveness and align with customer outcomes.
- Data Accuracy & Integration: Ensure data consistency across systems and work to enhance data integration for a seamless enduser experience.
- Stakeholder Communication: Regularly report on automation initiatives and impact metrics to stakeholders demonstrating value and return on investment.
Key Metrics for Success
- Automation Coverage: Percentage of LAER processes automated with minimal manual intervention required.
- Reduction in Manual Tasks: Measured decrease in time spent on manual repetitive tasks by Customer Success Managers (CSMs).
- Model Accuracy & Performance: Precision and recall metrics for deployed predictive models with targets specific to business requirements.
- Customer Experience Improvement: Improvement in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) due to more streamlined processes and faster response times.
Qualifications :
- Bachelors or Masters degree in Data Science Computer Science Statistics or a related field.
- Proven and handson experience in data science preferably in SaaS or enterprise software.
- Proven expertise in machine learning natural language processing or automation specific to business processes.
- Proficiency in Python SQL and experience with AI/ML frameworks (e.g. TensorFlow PyTorch).
- Strong understanding of data integration practices and API connectivity across SaaS platforms.
- Excellent analytical skills with a problemsolving mindset and the ability to translate business needs into technical solutions.
- Strong communication skills and experience working with crossfunctional teams.
Additional Information :
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. Were a fastpaced highgrowth peoplecentric company delivering enterprise software for a great people experience
and offering our own people a host of benefits and development opportunities. Grow with us
At Unit4 we offer:
- a culture built on trust giving you the freedom and autonomy to be successful
- balance with our uncapped time off policy remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize wellbeing
- talented colleagues role models and mentors work learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability with initiatives such as our Act4Good program a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet
- a safe and inclusive working environment supported by our Employee Resource Groups which are open to all and include Women at Unit4 Pride at Unit4 Mental Health and Access at Unit4 and People of Color at Unit4.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
