EXPORT CLIENT SERVICES REPRESENTATIVE

The Export Client Services Department is responsible for the efficient flow of customer communication and processing to ensure the movement of our shipments being exported out of Canada. This requires a strong customer service approach in conjunction with the execution of technical functions such as critical thinking solution / resultoriented attention to details proactiveness ability to work as a team with internal stakeholders. 

The Export Client Services Representative is a crucial role that requires individuals to develop a wellrounded set of skills to execute and understand the technical aspects related to the cycle of an export container and be confident to interact with our customers when managing their inquiries. The development of experience will require team members to gain experience and knowledge from each area within Client Services including Bookings Documentation and Customer Service. MSC Canada aspires to be the top a service provider with customer experience at the forefront of all interactions. 

Key accountabilities: 

The key accountabilities are determined by area of focus and will adjust as the team members gain the required technical expertise. 

Customer Service Centric Approach 

• Ability to communicate with the utmost professionalism and operate in a proactive manner with the customers inquiries and requests. 
• Express a passion for customer service and an approachable demeanor with positive outlook and sense of urgency. 

Customer Service 

• Management and resolution of customer inquiries and requests to provide a viable solution. 
• Management of escalation process to ensure an optimal customer experience. 
• Professional communication through all channels (email and telephone). 
• Relationship development with our customer base and global agencies and support to all internal stakeholders 
• Maintain accurate and uptodate records of all Bookingdocumentation and educate customers about its requirements and procedures. 
• Performance requirements in line with our defined KPIs. 

*Please note that there may be other tasks that pertain to the position not indicated above. 

Qualifications :

All MSC Canada employees are expected to exhibit theMSC Values striving to drive customer centric results in all interactions with colleagues and customers alike. 

• 3 years experience in a customer service environment 
• Educational background in logistics/operations/supply chain an asset. 
• Detail oriented and customer focused. 
• Ability to work in a fastpaced environment detailoriented multitask and work under pressure towards deadlines. 
• Ability to access retrieve format data using various business systems and produce standard/nonstandard reports. 
• Understanding of customer service principles and practices. 
• Demonstrated experience in PC software applications (MS Office) and other related office systems. 
• Experience operating within ERP systems or Transportation Management systems. 
• Excellent verbal and written communication skills in both English and French (additional languages an asset). 

Additional Information :

Great people who work hard and look out for each other because were a teamits that simple!

Just to name a few of our perks: 

• Flexible health and dental benefits coverage (for all permanent fulltime roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent fulltime roles).
• Tailored training program opportunities for employee development.
• Employee mentorship leadership and assistance opportunities.
• Employee referral incentive program.
• Community Involvement.
• Gym facility.
• Health & Wellness Program.

Hurry and apply now!

MSC Canada is an equal opportunity employer and we welcome and encourage applications from all interested parties. Accommodations are available upon request for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however only those candidates selected for an interview will be contacted.

Remote Work :

No

Employment Type :

Fulltime