Quality Officer

Roles and responsibilities

Responsible for the implementation of quality improvement and support the quality team in quality improvement, continuous education, training, monitoring and audits based on national and international healthcare accreditation standards.

Key Responsibilities / Accountabilities

• Review and implement the policies, procedures and plans of the hospital based on national and international healthcare standards.
• Participate and represent quality team in hospital wide committees and provide technical assistance to hospital wide and department committees in meeting program objectives.
• Responsible for the implementation of Quality Improvement and Patient Safety Plan of the hospital and ensure implementation of National/ International Healthcare Accreditation Standards.
• Educate and train staff on Quality Improvement and Patient Safety.
• Participate in processes improvement (Quality Improvement) for all the department in coordination with department coordinators based on the approved criteria.
• Prepare and review Quality Indicators as per the national/ international healthcare requirements and produce these reports to the management on the periodic basis.
• Coordinate and monitor compliance with national and international hospital standards.
• Coordinate data collection, validation analysis, trending and benchmarking.
• Facilitate and monitor the Quality Improvement projects of the hospital.
• Conduct periodic compliance surveys on Quality Improvement and Patient Safety.
• Provide education and training on medical records audits and on Quality Improvement Tools and techniques to concerned staff.
• Assist in the development and implementation of patient satisfaction survey tools.
• Review quality improvement and patient safety findings, and formulate recommendations to improve the quality of standards of care.
• Participate and assist in developing, implementing and monitoring clinical care pathways, guidelines and protocols.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Perform other relevant tasks assigned as requested by department managers/directors department managers/directors

Desired candidate profile

Minimum a Bachelor’s Degree in Medicine or Nursing or Hospital Management or Administration from a recognized national or international university.

Experience

Minimum of five (5) years working experience in a tertiary healthcare organization in the same position.
Must be involved directly in national (CBAHI) and international accreditation (JCIA) process in the previous organization.
Quality Assurance & Control:

Develop, implement, and maintain quality management systems (QMS) to ensure that processes and products meet required quality standards.
Monitor and assess production or service delivery processes to ensure that quality standards are consistently adhered to.
Conduct regular inspections, audits, and testing of products, processes, and systems to identify areas of non-compliance or improvement.
Identify and document quality issues, including root cause analysis and corrective actions, and track the implementation of solutions.
Develop and enforce standards for product or service quality, ensuring compliance with internal policies and regulatory requirements.
Continuous Improvement:

Promote and lead continuous improvement initiatives, such as lean management, Six Sigma, or Total Quality Management (TQM), to improve efficiency, reduce waste, and enhance quality outcomes.
Collaborate with cross-functional teams to develop and implement process improvements, ensuring that corrective and preventive actions (CAPA) are followed.
Analyze key performance indicators (KPIs) and quality metrics to identify trends and areas for further improvement.
Encourage a culture of quality throughout the organization, offering training and resources to employees to foster a commitment to quality standards.