Customer Fulfillment Intern

Job Title: Customer Fulfillment Representative Coop
Division/Department: NAM Customer Fulfillment Solutions
Reports to: Customer Fulfillment Manager
Location: Boulder Colorado United States

Wage: $18.25 $20.30 USD per hour

About the company:
Veolia is the benchmark company for ecological transformation with a global footprint of
over 220000 employees. Our mission is to provide sustainable solutions innovative delivery
technologies and proven expertise to drive environmental transformation across thirteen
industries. Veolia is committed to creating a cleaner more sustainable world for all.
At Veolia we foster an inclusive and diverse culture through our growing network of
employee resource groups. These employeeled groups offer campusspecific opportunities
for fun community service and personal development. We are relentlessly focused on
innovating at every level investing in new technologies and products and nurturing the best
talent to move the company forward.
Come and join our team at our Oakville ON experience center where you'll work and
collaborate in an amazing environment. Our campus is situated on private land with its own
forest trail (perfect for summer strolls) an onsite gym cafeteria and facilities for summer
tournaments like volleyball basketball and pickleball. Our strong employee group is always
finding new and exciting activities to keep the onsite experience engaging.
About the job:
We are looking for dedicated individuals to deliver a great customer experience with each
interaction while having a hand in making the world a better place. Working in the Customer
Fulfillment Solutions team as a North American Customer Fulfillment Solutions
Representative you are the customer's first point of contact with Veolia Water Technology &
Solutions. You will be working directly with our customers sales team and partners to
provide the best fulfillment experience possible. With a focus on operational excellence and
customer satisfaction you will ensure that customer orders are managed with a combination
of speed quality and accuracy.
Key activities within this entry level role include order entry reviewing/actioning reports
troubleshooting & resolving order issues updating the customer on the status of their order.
In this role you will act as support to the Customer Fulfillment Specialist in your assigned
region. To be effective in this role you will build and cultivate strong relationships & act
collaboratively with sales distribution partners customers and across the entire supply
chain team.

Job Summary:
Partner and coordinate with key supply chain departments to satisfy customer
requirements minimize cost and maximize results
Enter customer orders with a focus on quality accuracy and speed
Through the use of reports proactively manage existing customer orders
Prevent and reduce returns and invoicing issues
Prioritise & manage high volume of requests from Customers & Sales Team
Engage the customer directly to resolve issues clarify order requirements & ensure
delivery of product
Keep customers proactivity informed about the status of their orders
What we're looking for:
02 years of customer service/ fulfillment/procurement experience
Digital mindset: comfortable entering and retrieving data in a variety of software
CRM and ERP platforms
An ability to work in a crossfunctional environment with peers & immediate
leadership
Energetic strong interpersonal organizational and communication skills
A motivated selfstarter with strong problemsolving skills
Excellent time management skills & ability to prioritize work from multiple channels
Ability to understand specific business objectives priorities and key processes
Crossfunctional and global collaboration with peers Sales & Supply Chain
Meets/exceeds responsiveness expectation to customers & internal assignments
Thrives in a fastpaced but fun work environment
This is a hybrid position requiring a minimum of 2 days in the office
Ability to work Monday Fridays (8 hour shift) within the working window of 8:00AM
6:30PM depending on our assigned region
Knowledge Skills & Abilities:
Actively studying Business Administration or Supply Chain
Basic presentation skills
Understanding & employment of proper written verbal & meeting etiquette
Basic commercial reconciliation
Google Suite expertise
We offer competitive compensation and benefits working in a dynamic environment with
challenging projects and training provided to ensure your success. We realise diverse teams
make smarter decisions deliver better results and build stronger communities. We are an
organization that champions diversity and inclusion at every level and are proud to be an
equal opportunity workplace.

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Intern