Education Officer

Roles and responsibilities

Provide training needs and education on technology and technical systems to E-Medical Records staff and execute daily procedures and operations at Training Centre and in projects with regard to presentations, workshops, training activities and programs.

Key Responsibilities / Accountabilities

• Supervise the overall activities and management of operations including but not limited to conduct sessions and expansion of Medical Records.
• Prepare Medical Records lessons and the materials needed. Review and update these lessons and training materials as and when required.
• Maintain the database of Medical records courses and communicate with training coordinators about attendance.
• Prepare and deliver Soft skill presentations.
• Oversee the registration process and select applicants for the Medical Records courses.
• Ensure all selected employees must complete all registration formalities and pass the placement test.
• Prepare short-term and long-term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel.
• Prepare new training concepts and services review, constantly update and modify the content of the orientation courses in accordance with the needs of the organization.
• Research and develop soft skills topics that meet the needs and requirements of the HMG.
• Create presentations as well as activities based on the HMG needs assessment.
• Cooperate with Department managers to define all necessary training needs for staff training and development.
• Provide appropriate feedback and maintain records of trainees’ progress and development.
• Develop performance-based training programs and implement training programs to support employee and department needs, and evaluate training programs.
• Provide training and orientation to new hire.
• Support the department activities in coordination with relevant section and department.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity
• Perform other applicable task and assigned duties that fall within the capacity of existing knowledge, skills and abilities.

Desired candidate profile

Bachelor’s Degree in business administration, training/organizational development, management information system, computer science, or related field.

Experience

Minimum Five (5) years of relevant experience.
Training Program Design & Delivery:
Expertise in designing and developing training programs, workshops, and seminars tailored to organizational needs.
Ability to deliver engaging, interactive, and effective training sessions both in-person and through virtual platforms.
Knowledge of instructional design principles (e.g., ADDIE, SAM), training methods, and learning theories.
Needs Assessment & Curriculum Development:
Ability to assess organizational training needs and align training programs with business goals.
Skilled in creating curriculum and educational materials that cater to different learning styles.
Evaluation & Performance Metrics:
Proficiency in evaluating the effectiveness of training programs through assessments, feedback, and performance metrics.
Ability to adjust training content and methods based on evaluation results to improve learning outcomes.
Technology Proficiency:
Experience using eLearning software, Learning Management Systems (LMS), and multimedia tools to deliver training.
Familiarity with virtual classroom tools (e.g., Zoom, Microsoft Teams, Google Meet) and other online education platforms.
Communication Skills:
Strong verbal and written communication skills, with the ability to clearly explain concepts and engage participants.
Ability to create instructional materials, user guides, and training documentation that are clear and easy to understand.
Leadership & Facilitation:
Ability to lead and facilitate group learning sessions, workshops, and seminars.
Experience coaching, mentoring, and supporting employees or trainees in developing their skills and knowledge.
Problem-Solving & Adaptability:
Strong problem-solving abilities, with the capacity to address training-related challenges and barriers to learning.
Adaptability to changes in training needs, technology, and organizational goals.