Health Services Coordinator

Roles and responsibilities

Provides a pleasant introduction of the patient to HMG and is responsible for interviewing patients accurately to gather pertinent data for the completion of the Patient Registration Form and ensures quality service for the patient from arrival until departure from HMG

Key Responsibilities / Accountabilities

• Register Patient information completely in English and Arabic in Patient Health Record System -VIDA in complete, accurate and timely manner.
• Provide the newly registered patients with their health record numbers.
• Verify patient’s medical record number either through the Patient’s card or through the computer system.
• Check appointments or ascertain needs of visitors/patients and directs them accordingly.
• Ensure patient identity verification before issuing any invoices
• Generate the consultation and the medical procedure invoices.
• Collect and submit cash to the general cashier assigned by Finance Department and arrange and submit invoices to Finance Department on daily basis.
• Maintain cleanliness in his/her assigned reception area.
• Make appointment and gives routine non-medical instructions to patients concerning their next visit in HMG.
• Attend to telephone inquiries.
• Participate in person-centered care initiatives undertaken by HMG.
• Enrich patient experience with compassion, respect and dignity.
• Support Supervisor in administrative tasks.
• Orient and guide new staff.
• Maintain confidentiality of patient information at all the times.
• Perform other applicable tasks and duties assigned within the realm of his knowledge, skills and abilities

Desired candidate profile

Education/ Professional Qualification

High School; preferably Diploma holder or College Graduate

Experience

At least three (3) years of experience in the same field
Coordination Skills: Ability to manage schedules, appointments, and resources efficiently to meet patient and organizational needs.
Communication: Strong verbal and written communication skills to interact with patients, families, and healthcare providers effectively.
Patient Advocacy: Empathy and a patient-centered approach to care, ensuring that all individuals receive appropriate services.
Organizational Skills: Proficient in multitasking, record-keeping, and meeting deadlines in a fast-paced environment.
Technical Proficiency: Knowledge of Electronic Health Records (EHR) systems, Microsoft Office Suite, and scheduling software.
Problem-Solving: Capable of addressing barriers to care and identifying practical solutions for patient needs.
Regulatory Knowledge: Familiarity with HIPAA, healthcare compliance standards, and insurance processes.