Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
Under the general direction of the Collections Team Lead/Manager the Collection Specialist is a role
that collaborates with all areas of the business to include Billing Service and Area Sales Managers.
Collection Specialists are generally responsible for managing and collecting outstanding accounts
receivable from customers. In addition they may be responsible for other aspects of collections resolve
customer billing problems and reduce the amount of accounts receivable.
Key Characteristics (Highlight characteristics required to succeed in the role)
Written and verbal Communication skills
Accounting skills
Problem solving
Duties & Responsibilities
Customer collections Convert to cash for designated portfolio
Make collections contact using the companys Desktop Procedures (DTP) which includes calls
emails and escalations
Address/resolve payment disputes/deduction issues
Document and update collection status (system notes)
Identify and communicate escalations to mitigate risk
Collecting and analyzing data for a selected payment/debt history.
Consulting and helping customers with disputes.
Partner with the shared service cash/order to cash team.
Developing measures encouraging timely payments.
Managing historical records of account status and collection operations.
Reporting on collection operations and customer account updates.
Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
Execute credit card payments when necessary.
Work collaboratively with coworkers to ensure all deadlines for the department are met in an
efficient manner.
Other essential functions and duties may be assigned as needed.
Knowledge Skills & Abilities (List out required and preferred skills as applicable)
Role requires an agile mind set and ability to execute change quickly.
Basic knowledge of O2C (Order to Cash) cycle
Basic understanding of Accounts Payable process
Basic understanding of GAAP and general accounting
Customer Service as it relates to AR
Ability to work independently and plan extensively to meet goals
Ability to maintain duties with accuracy consistency and quality in a fast paced and agile
environment
Possesses an eye for detail and has excellent written and verbal communication skills
Must demonstrate strong ability to identify analyze and solve problems
Must demonstrate ability to manage multiple projects and heavy work volume within time
constraints.
Must have the eagerness and capacity to learn and think out of the box
Qualifications :
Education & Experience
Required:
High school diploma GED or equivalent required
3 years of AR experience or equivalent combination of education and experience required.
Preferred (if applicable):
Associate degree in business from an accredited college or university preferred
Strong billing reconciliation and accounting skills
Motivated problemsolver who can work together effectively with a larger team.
Experience with Google applications a plus
Additional Information :
Working Conditions (Specify % of travel involved if applicable physical conditions interaction with any
hazardous material work environment etc.)
Remote or Hybrid role
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
