Admission Coordinator

Roles and responsibilities

• Admit patient according to Hospital policies and procedures.
• Obtain applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Resolve patient/family dissatisfactions by investigating concerns.
• Prepare daily report of all admitted patients from the last day (mid-night) with their payment status.
• Receive patients for Admission from Out Patient Department (OPD), clinics, Emergency Room and Direct Admission.
• Prepare admissions reports by collecting, analyzing, and summarizing data and trends.
• Protect HMG reputation by keeping information confidential.
• Ascertain room availability from the ward level staff and advices patient concerning room rates and admission requirements.
• Coordinate the room assignment and notifies the appropriate department.
• Advice patient concerning room rate, treatment plans and admission requirements.
• Ensure that admission formalities are completed without delay and with courtesy towards the patients from and other documentation requirement must be as complete accurate as possible, including necessary faxes for company approval for the admission and treatment plan.
• Maintain records of staff sickness and absence for other causes, reporting to the Admission Supervisor/Patient Relations Supervisor.
• Implement appropriate policies and procedures to achieve the hospital goals objectives in pursuit of standard of Care, Quality performance improvement.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks assigned within the level of his/her competence as required by the admission supervisor.

Desired candidate profile

Education/ Professional Qualification

Educational : Diploma holder or College Graduate

Experience

At least 2 years’ experience in the same field
Admission Process Knowledge: Strong understanding of the application and enrollment process, including eligibility requirements, documentation, deadlines, and regulations.
Attention to Detail: Excellent attention to detail to ensure that all student applications are complete and accurate, with all required documentation submitted.
Organizational Skills: Ability to manage multiple tasks and deadlines simultaneously while maintaining accuracy and efficiency in processing applications.
Communication Skills: Strong verbal and written communication skills for interacting with prospective students, parents, faculty, and other stakeholders. Clear communication of application instructions, deadlines, and procedures.
Customer Service Orientation: Ability to provide exceptional service to prospective students and families, guiding them through the admissions process and addressing questions or concerns.
Data Management: Experience managing databases or student information systems (e.g., Ellucian, PeopleSoft, Banner) to track applications, records, and communications with applicants.
Conflict Resolution: Ability to handle sensitive issues, such as application disputes or concerns, with professionalism and diplomacy.
Confidentiality: Strong understanding of the importance of handling sensitive personal information with discretion and adhering to data protection regulations (e.g., FERPA in the U.S.).
Time Management: Ability to prioritize tasks, manage deadlines, and handle high volumes of work, especially during peak application periods.
Multitasking: Ability to efficiently manage various tasks simultaneously, such as answering inquiries, reviewing applications, and coordinating with other departments.
Knowledge of Admission Criteria: Familiarity with institutional admission requirements, policies, and procedures, including academic qualifications, standardized tests, and supplementary materials.