Spanish Bilingual Specialist - Banking and Finance Account
Spanish Bilingual Specialist - Banking and Finance Account
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Salary Not Disclosed
1 Vacancy
Job Description
Engage with bilingual (English and Spanish) customers through voice channels to address inquiries concerns and requests related to mortgage products services and account information
Provide accurate and comprehensive information about mortgage options interest rates loan terms and other relevant details to assist customers in making informed decisions
Assist customers in navigating online platforms and selfservice tools guiding them through account setup payments document submission and other activities
Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
Handle all interactions professionally efficiently and in compliance with company policies and industry regulations.
Maintain detailed records of customer interactions transactions and inquiries using the companys CRM system
Identify opportunities for upselling or crossselling additional mortgage products and services based on customer needs
Stay updated on industry trends product updates and company policies to provide accurate information to customers
Participate in ongoing training to enhance product knowledge communication skills and customer service techniques
Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction
Qualifications :
Grade 12/Matric/High School Gr. in any field
Prior 2 years voice experience in proficient bilingual support is must
Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
Familiarity with mortgage products loan terminology and the home buying process is advantageous
Excellent problemsolving skills with the ability to handle challenging customer situations with empathy
Detailoriented with high accuracy in data entry and documentation.
Ability to multitask prioritize and manage time effectively in a fastpaced environment
Flexibility to work various shifts including evenings weekends and holidays as needed
Proficiency in using CRM software and MS office
Additional Information :
Benefits and Company Perks:
Structured career path
Growing and expanding team more internal career progression opportunities for all
Safe work environment
Free HMO coverage from day 1 including your domestic partner
Skills training opportunities
Paid leaves
Annual appraisal
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
