Area Supervisor Southern California

SUMMARY OF ESSENTIAL FUNCTIONS:

As an Area Supervisor this individual must be a flexible and effective team leader and be able to actively seek to share information to assist their peers. Possesses excellent communication skills both oral and written. Works directly with their District Manager and the Scheduling Team to ensure appropriate levels of support are consistently maintained. Conducts follow up calls with the customer to ensure satisfaction of work. Adjusts and balances work schedules of their assigned FSTs. Responsible for the hiring evaluation coaching and mentoring of team. Completes employee performance reviews and other routine management duties such as time card expense report and employee training compliance. Demonstrates strong electronic repair troubleshooting methodology and maintains an advanced technical level of product knowledge.

Displays proficiency in servicing the Trace XRay and Cargo Inspection Systems product lines. Eagerness to work on and lead special projects some of high visibility as assigned. Provides on the job training to new or cross training to employees and provides appropriate feedback to management. Has a strong knowledge of business PC applications (MS Word Excel & Power Point) and able to effectively use them to provide clear concise information summaries and project updates as needed. Troubleshoots services installs (deploys) and repairs Trace XRay and Cargo Inspection System equipment at customer sites. Maintains field service log and filing system to properly initiate organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. 

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Develops a strong and service driven culture within their team.

Provides detailed performance reviews feedback and coaching to their FSTs; to include an annual performance review and administer employee performance improvement plans.

Assist Zone Manager in the employee selection process

Reviews and approves vacation requests expense reports service reports and time cards for their team weekly ensuring both their accuracy timeliness and adherence to company policy.

Responsible for supervising daily service repair needs and driving customer satisfaction

Installs repairs and maintains equipment in the field; provides customer training as required.

Documents all inspections maintenance repair work and submits paperwork in a timely basis.

Order install and return parts and manages repair parts cycle time.

Reviews all logs for open issues and prepares formal reports to customers as necessary.

Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.

Ensures that tools and test equipment are properly maintained and calibrated throughout their team.

Assesses product/equipment performance based on field support data; recommends modifications or improvements.

Seeks to provide technical support to customers and other service professionals as required.

Participates in site surveys pilot program service activities attend meetings champion special projects and prepare exclusive reports.

Maintains clear and concise business communication proficiency both oral and written.

Establishes and maintains a close relationship with the Service Management Team in order to support the needs of the customer region and business.

Exercises every available measure to control and minimize costs of both self and FST Team.

Travel overtime and work hours other than MondayFriday may be required.

Comply with and ensure department compliance with Company health safety and environmental policies.

Other duties as required

Qualifications :

POSITION REQUIREMENTS:

Education/Training:  

Prefer Associates Degree in Electronics or in a related field (industrial electrical electronic mechanical). Equivalence achieved through comparative work and life experience is acceptable (>5 years work experience in a related electrical or mechanical field service role).Preferably including certification in networking or systems integration (A CCNA or similar) Computer literacy: competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:  

Minimum of 6 years in a supervisory role involving remote employees. Minimum of 5 years experience directly involved in troubleshooting and field repair of advanced/integrated electrical and electronic systems and equipment (Medical Products Service Industrial Process Controls Avionics Communications)

Knowledge/Skills:       

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel on short notice. Supervises: Supervises and leads a high performance team of Field Service Engineers. Must be capable of directly leading a team Field Service Engineers some of them being remote employees

Supervises:

Supervises and leads a high performance team of Technical Support Technicians and Field Service Technicians. Must be capable of directly leading a team Field Service Engineers some of them being remote employees                

Background:                

This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required applicant must successfully pass a federal background investigation.
This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational communication interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Selfmotivated reliable and accountable individual.
• Possess excellent telephone skills.
• Ability to lift item up to 80 lbs. unassisted

WORK ENVIRONMENT:

Work environment is typically considered to be offsite wherever the customer of concern is located.  Service will typically be rendered at airports correctional facilities courthouses cruise ships or other locations as required.

Remote Work :

Yes

Employment Type :

Fulltime