Technical Support Specialist to Open Payments
Technical Support Specialist to Open Payments
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Job Description
Are you longing to join a fastgrowing startup on a mission to disrupt the financial industry
You now have the chance to join the team at Open Payments as a Technical Support Specialist.
About Open Payments:
Open Payments is a VCfunded FinTech startup founded in 2017. We are on a mission to disrupt the financial industry and change how consumers and businesses use and access financial services with the aim to shape the Open Banking era. We provide the groundbreaking market infrastructure required for successful Open Banking based on PSD2. Open Payments uses an open and secure API to access the diversified bank APIs throughout the EU.
At Open Payments we offer exciting business challenges the latest technologies competitive salary stock options health benefits 30 days of holiday and a chance to work with a talented and passionate team where we build something that disrupts the financial industry.
What will you do
As a Technical Support Specialist at Open Payments you will be at the forefront of ensuring our clients have a seamless experience with our products and services. Together with our Integration Manager you will be responsible for customer integration from start to finish including:
- Responding to client inquiries troubleshooting technical issues and providing solutions promptly.
- Educating clients on product features and functionality.
- Collaborating with the development team to resolve complex technical problems.
- Documenting and maintaining support cases ensuring accurate records.
- Identifying opportunities for product and process improvement based on client feedback.
Who are you
You have a strong technical aptitude problemsolving skills and a dedication to providing excellent customer service. You thrive in a fastpaced environment and enjoy working as part of a team. Your qualifications include:
- Previous experience in a technical support or customer service role.
- Technical proficiency with a cando attitude.
- Strong communication skills in Swedish and English.
- An upper secondary school or bachelors degree from Business IT or similar.
- Desire to work in a fastpaced and scaling environment.
- Fluency in Swedish both spoken and written
Benefits:
- Competitive salary in a growing startup
- 30 days holiday
- Option Scheme
- Health benefits
Sounds interesting
If you have any questions or would like to apply for the Technical Support Specialist position at Open Payments please contact our recruiter Ludvig Nilsson at or at .
We look forward to your application!
Employment Type
Full Time
