Concierge

The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate the guests needs and make informed suggestions will ensure they have a truly memorable stay. 

What is in it for you:

• Subsidized staff accommodation provided onsite for full time status
• Competitive extended benefits package including medical vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5000 properties with Accor

What you will be doing:  

Reporting to the Guest Experience Manager responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional friendly and engaging service
• Assist guests with mail messages and any plans or arrangements they require including onsite and offsite activities
• Assist guests regarding hotel facilities in an informative and helpful way
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group/ special occasions dining needs
• Provide personalized and specialized service to VIP guests of the Hotel through prearrival emails communication and follow up throughout stay and postdeparture
• Act as a liaison and resource for other departments and employees of the Hotel
• Follow department policies procedures and service standards
• Assisting with the care and supervision of the Jasper Park Lodges Canine Ambassador
• Constantly be aware of daily functions and promotions in the hotel
• Following all safety and sanitation policies
• Adhere to the hotels vehicle handling and safety policies while driving hotel and guest vehicles
• Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining BBQ orders flower requests cabin stock requests activity bookings spa and transportation inquiries. Meet and greet with all arriving Butler Guests provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless personalized enjoyable and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
• Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre arrival email review and action preferences from ACDC review room blocking and ensure all earned privileges are extended consistently
• Other duties as assigned 

Qualifications :

Your experience and skills include:

• Previous customer related experience required
• Previous administrative experience required
• Excellent knowledge of Fairmont Jasper Park Lodge the town of Jasper and local attractions preferred
• Computer literate in Microsoft Window applications an asset
• Previous experience with Property Manager and Open Table and Kipsu text messaging system an asset
• Pro Serve certification an asset                                 
• Valid Alberta drivers license an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable selfstarter and goal oriented
• Ability to work well under pressure in a fastpaced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs remaining calm and courteous at all times

Your team and working environment:

• Fastpaced upscale luxury hotel
• Close proximity to Marmot Basin Ski Resorts in winter and worldrenowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
• Sitting: 01 hrs/day
• Walking: 78 hrs/day
• Standing: 78 hrs/day
• Bending/Reaching: 03 hrs/day
• Pushing/Pulling: 03 hrs/day
• Physical effort: medium required to lift up to 50lbs
• Environmental stress: busy atmosphere   

Remote Work :

No

Employment Type :

Fulltime