IT Servicedesk Coordinator Amsterdam MAX EUR61K
IT Servicedesk Coordinator Amsterdam MAX EUR61K
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Salary Not Disclosed
1 Vacancy
Job Description
We work together with our client in the same system your application will be seen by them immediately.
Our client is an online platform that functions as link between the financial needs of entrepreneurs without the intervention of a bank.
On the one hand entrepreneurs make money available to the platform in exchange for returns and on the other side entrepreneurs can borrow this money to invest. This company monitors the balance between supply and demand qualifies the participants and ensures that the money goes back and forth safely and quickly. The IT Service Desk coordinator is responsible for running a smooth ISD
What will you do
In your role you are responsible for running a smooth ISD department where 95% of all incidents are solved within 2 days where problems are defined accurately and added to the right Product Owners backlog.
You are in the lead of the Support Engineer external IT vendors and IT
infrastructure and you are responsible for the customer satisfaction. As the
IT Service Desk coordinator you take an end2end responsibility for the
Internal Service Desk the company where you manage all incoming
requests form both internal and external customers.
Jira ticketing system. You will be improving the service desk portal
escalation procedures and communicating ticket statuses with external
stakeholders Product Owners Development teams and DevOps engineers.
You are:
Awesome with Service management tools ITIL Project management speak English.
Would be nice if you have affinity with FinTech and Cloud Computing. Kudos for Leadership skills and desires.
Business Intelligence interest is a great asset.
Apply now and we will be in touch within 24 hours
Employment Type
Full Time
