Operations Administrator
Operations Administrator
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Job Description
Yopas purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers our local communities and each other. We are delighted to be expanding our teams during an exciting time of growth.
Here at Yopa our customers get a bespoke highend service with the added benefit of easy to use and marketleading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.
Working as part of Yopas Core Operations our mission is focused on delivering value and the Operations team aims to be a core participator to the direction of the business by:
- Providing support and helping to ensure the business operates in the most efficient way possible whilst meeting customer and stakeholders demands
- Delving into the root causes of problems unlocking operational efficiencies driving improvement to processes and delivering strong controls
- Cost control
The Role
We are looking for an Operations Administrator to support the operational processes for our Agents and Stakeholders. The Operations Administrators responsibilities includes but not limited to:
- Assist with the onboarding and offboarding process of Agents in efficient manner to include issuing contractual agreements checking requirements of the Agents such as compliance registration with regulatory bodies insurance obligations etc.
- Conducting audit and ongoing monitoring of Agents business compliance registrations including insurance obligations and The Property Ombudsman.
- Managing and updating various databases and records ensuring the data we hold is accurate at all times.
- Assist with Finance tasks such as helping to ensuring that payments are processed accurately and on time and that outstanding payments are tracked and followed up as necessary.
- Work closely within the Operations Team and with various stakeholders within the business to ensure that right support is provided at all times.
- Communicating and building a relationship with our third party partners ensuring that they deliver service within the Service Level Agreement.
- Analysis operational performance in comparison to goals/objectives and identify areas of opportunity the organisation can examine to improve lead volume and profitability.
- Providing administrative support to other departments or projects as needed.
- Performing other duties as assigned.
About You
To be successful as an Operations Administrator:
- You have experience working in Operations and Administration
- You have strong communication skills both written and verbal communication (essential)
- You have excellent IT skills and ability to pick up new technologies and systems quickly
- Able to oversee and ensure the smooth and efficient daily operations
- You are highly organised have a keen eye for detail and reliable with a strong work ethic
- Youare cool and thrive under pressure and have alogical practical approach to problem solving
- Able to multitask and undertake a wide range and variety of tasks with conflicting deadlines and manage changing priorities
- You have a strong interest in the business and you want to help and support people
- You are ateam player who enjoysworking collaboratively with different teamsand stakeholders. You can quicklybuildstrongprofessional relationships centred on trust
- You are an excellent communicator being able to succinctly communicate and escalatekey issues
- You areselfmotivated and afast learnerwith a curious mindset and thirst for knowledge. You enjoy learning new skills and thinking on your feet.
- Youare motivated by creating a positive impact on the business andshare thevalues that underpin Yopa: Care Deeply Do The Right Thing Execute With Excellence and Frank and Fearless.
Life at Yopa!
- Dedicated training and development providing you the opportunity to grow your career and achieve your aspirations.
- Service discounts for you your family and friends!
- Sickness & mental health support to provide you with peace of mind
- Referafriend bonus scheme if you recommend us as a place to work
- Wellbeing discounts across food retail and travel
- Generous holiday allowance to switch off and relax
- Performance bonus to increase earning potential based on your achievements.
- Company socials to get away from the everyday and celebrate our successes
Salary: Up to 25000 per annum
Location: Remote with occasional travel across the UK for team events and training.
Employment Type
Full Time
