Senior Client Success Manager
Senior Client Success Manager
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Job Description
Benify is an international HR tech company that provides a marketleading global benefit and total rewards platform. With over 550 Benifyers in 6 countries were driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included Because People Matter .
About the role
As Senior Client Success Manager you support multinational global clients in our total reward and benefits platform Benify. By ensuring high product value and platform usage you play a vital role in building and maintaining strong client relationships resulting in client satisfaction with high renewal and low churn.
You will for instance:
- Client Success Management be responsible for existing multinational global clients and local enterprises
- Work closely with Key Account Management to set up ways of working with new global clients and nurturing the longterm client relationships
- Improve processes and ways of working with existing clients
- Educate and ensure active client utilization of the solution as well as lead client meetings
- Solve incoming client requests as well as coordinating incidents and smaller technical projects
- Support more junior Client Success Managers when needed and distribute work between Client Success Managers having split responsibility for clients
What we are looking for
- Minimum 2 years of experience working as a client success manager
- Professional language skills in English written and spoken
- Experience managing senior stakeholders
- Experience managing enterprise clients
Its a big advantage thus not required if you also have
- Experience working at a SaaScompany and/or within the Benefits industry
- Experience managing global clients
Who are you
To succeed in this role you are a teamplayer who thrives working in a collaborative environment where you get to interact with internal and external stakeholders daily. Being communicative is also key to manage our global clients successfully. You have a solutiondriven approach and enjoy being analytic and applying your problemsolving skills. You are customer oriented and prestigeless always striving to find the best solution for us clients when coordinating incidents and solving client requests. Last but not least its crucial to be organized and good at prioritization to handle multiple clients effectively.
Perks of being a Benifyer
Join a dynamic and innovative SaaS company dedicated to helping employers improve their relationships with employees worldwide. As a Benifyer youll enjoy a forwardthinking culture that encourages personal and professional growth. We offer an entrepreneurial environment that values creativity and new ideas with a commitment to diversity and inclusion. With a nearly genderbalanced team we prioritize creating a supportive workplace where everyone can thrive.
Practical information
Start: As soon as we find our match
Extent: Fulltime
Location: Hybrid in any of our offices London Amsterdam Copenhagen Vilnius Stockholm Gothenburg Malmo or Munich
Work model: Hybrid (23 days in the office)
Apply by submitting your CV and/or your LinkedIn profile in English using the application form below. We screen applications continuously and may hire someone before the last application date.
Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply!
Please note during the holiday season our recruitment process may take a little longer than usual due to endofyear breaks. We kindly ask for your patience as feedback or updates might be delayed.
Employment Type
Full Time
