Service Engineer - ABB
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Job Description
Service Engineer
At ABB we are dedicated to addressing global challenges. Our core values: care courage curiosity and collaboration combined with a focus on diversity inclusion and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions. Thats our story. Make it your story.
This position reports to
Regional Sales Operations Manager
Your role and responsibilities
In this role you will be responsible to achieve & exceed set service goals ensure complete customer satisfaction resulting in service business growth. Undertake full responsibility of service requirements at client sites for commissioning AMC emergency maintenance telephonic support and arrange for expert service team as and when required. Maintain cordial relationship with customers and be an enabler to generate sales enquiries. Be ready to travel within the region and globally if required for service needs. Undertake training assignments for customer and channel partners as needed. The work model for this role (onsite) This role is contributing to Process Automation Business Area for Measurement & Analytics based in Muscat Oman and also covering Kuwait. You will be mainly accountable for: Performing the aftersales site execution function at local level with full accountability of running the dayto day operation and to overachieve customer expectations through lean faultless operational execution (Care Customer Cost Cash) in an extended value chain and at the lowest total cost. Visiting customers across Oman generating sales prospects for service business of Measurement & Analytics Division. Owning and accountable to deliver Local Division /Sitelevel RELEX KPIs in line with ABB expectations. Accountable to ensure compliance with global and local standards rules policies and procedures related to after sales site execution. In alignment with the respective Group BA Divisional and Regional policies responsible to introduce Local Division /Sitewide standards and guidelines standardized processes and KPIs. Accountable for site risk management validating and improving reliability and effectiveness of after sales site executions Representing ABB as Service Engineer for Analytical products. Planning & ensuring all service needs of customer in the country are met in timely manner. Leading all activities related to service portfolio like commissioning emergency and shutdown services AMC Training documentation etc. Engaging and leading customer FAT PreFAT SAT and other site activities. Coordinating with Factory and subcontractors as required for any support. Supporting sales team by suggesting various service offerings we can do. Supporting in offer preparation as required. Supporting regional and global LSUs as required for service requirements. Providing training to customers and channel partners on need basis. Constantly looking out for service opportunities and inform sales. Ability to communicate and work with multinational teams based globally. Handle customer site independently for service requirements like Commissioning AMC shutdown and emergency maintenance telephonic support and training. Have thorough knowledge of analyzer shelters and cabinets. Possess adequate knowledge to commission troubleshoot and service the analyzer systems. Thorough planning and scheduling of activities to ensure maximum output within less time. Plan for selftraining well in advance for various products and solutions offered. Seek factory and SIU support as and when required to complete the activities. Keeping proper records for the activities done and ensure service billing on regular basis. Pushing for ABB service portfolio and support sales in getting service orders. Engaging with factory / SIU from engineering stage and be present for PreFAT FAT SAT and other activities.
Qualifications for the role
- Degree / Diploma in Instrumentation / Electronics / Petroleum Engineering
- 5 years of experience in analytical service preferred
- Good knowledge & understanding of ABB Measurement & Analytics Product portfolio.
- Good verbal and written English communication skills.
- Ability to work with multinational and multicultural team based globally.
Benefits
- Retirement plan
More about us
We value people from different backgrounds. Could this be your story Apply today or visit confidential to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
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Employment Type
Full Time
