Guest Service Associate - Housekeeping
Guest Service Associate - Housekeeping
Posted on :
18-10-2024
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert courteous and helpful to the guests and coworkers at all times.
- Responsible to clean the room the public area Executive Office etc. and other duties as assigned.
- Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.
People Management
- Establish and maintain seamless coordination & cooperation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation productivity morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Provide high level of service standards.
Operational Management
- Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen amenities in the guest rooms as per the standards.
- No articles should ever be removed from occupied rooms. Absolute respect for guests property should always be exercised.
- Report to the Housekeeping Supervisor any blankets bed spreads etc. that require changing.
- Ensure to report any assigned rooms that do not require service Do not Disturb signs etc. to the Housekeeping Supervisor.
- Report any malfunctioning of room equipment to the Housekeeper.
- To abide by the mission statement of the hotel and of the department.
- Ensure to take the responsibility for master keys of the assigned rooms.
- Report any loss or damage to the Floor Supervisor.
- Ensure to perform the following duties in the Public Area:
- To dust furniture fixtures and fittings
- Vacuum the carpet.
- Scrub wash and clean the floor
- Clean and arrange the equipment furniture as prescribed
- Dust and clean light fittings
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Fresher or Minimum 6 months to 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Selfmotivated and energetic
- Must be wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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