Front Office Manager
Front Office Manager
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Job Description
As our Front Office Manager you will be overseeing Reception Hotel Communications and Concierge areas. Youll drive team engagement people management guest feedback & problem resolution and our Sofitel luxury brand standards. You will live & breathe service excellence as you empower your diverse team to create memorable experiences for all. As the Leader in Front Office you will have a connection to all departments across the Hotel.
Benefits Rewards Motivations
- Leadership role with the opportunity to contribute to our Senior Leadership Team on Hotel projects strategy and innovation.
- No 2 days will ever be the same and youll thrive with variety.
- Industry benefits from Day 1 including exclusive discounts on accommodation dining bars and more in over 100 countries with Accor Hotels and our partners.
- Progressive leave policies including birthday leave and 10 weeks parental leave.
- Complimentary dry cleaning & discounted city parking.
- Most importantly learn from industry experts with opportunities for development. We genuinely care about your success and want to help you grow and position you for success in your leadership journey.
Qualifications :
- Guest obsessed and service minded.
- Proven negotiation & conflict resolution skills.
- Desire to coach and develop Front Office hotel professionals.
- Drive & energy to take a team to the next level under your leadership.
- 2 years of experience within a leadership role in Front Office or 35 years within a luxury hotel.
- Impeccable communication presentation and interpersonal skills.
- Hold a current RSA and First Aid Certificate or be willing to obtain.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
