Guest Service Center Operator
Guest Service Center Operator
Posted on :
23-11-2024
Employer Active
1 Vacancy
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Job Description
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Hotel Standards
- Record and control wakeup calls accurately
- Assist guests with international calls and directory queries. Address guests by name whenever possible
- Handle guests requests promptly report complaints and irregularities to the Telephone Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
Qualifications :
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Service oriented with an eye for details
- Selfmotivated and energetic
- Must be well presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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