Hotel Manager
Posted on :
22-11-2024
Employer Active
1 Vacancy
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Job Description
Job Purpose
The position is an ExCo role responsible in managing all aspects of the Hotel Operation including Food and Beverage Rooms Culinary Security and Maintenance at Raffles & Fairmont Doha whilst working along with other administrative Exco peers and to ensure the delivery of hotels experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.
Primary Responsibilities
ENSURES LUXURY GUEST JOURNEY FROM PREARRIVAL TO POSTDEPARTURE
- Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goals
- Be present to personally welcome key residents and patrons
- Be the host at Raffles & Fairmont Doha
- Communicates in an effective and timely manner with ExCo and the Managing Director on matters which requires the attention of ExCo and the Managing Director
- Represents Raffles & Fairmont Doha and the Raffles & Fairmont brands in projecting a credible image to the market residents and colleagues alike
- Be visible around the hotel and shows an active interest in our colleagues welfare
- Oversees and vet on all preventive maintenance plans
- Ensures a clean and hygiene compliant hotel environment at all times
- Leads by example in living the Raffles & Fairmont brands values and established service culture as well as Code of Ethics
MAXIMISES REVENUE INFLOW AND COST CONTROL
- Sets plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index Average Check and CPOR goals
- Supports the hotels annual budgeting process and adhere to the KH/Accor established guidelines
- Assists in managing the hotels budget and ensuring that expenses incurred are within budget and in line with the established guidelines
- Follows protocol in approving expenses and obtains the approval first from the Managing Director and Financial Controller for items which require approval at this level before implementation
- Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings
- Constantly identifies new revenue opportunities and improvement of existing revenue streams
- Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives
SEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES
- Complies with Raffles & Fairmonts established guidelines on the hotel organisational structure and reporting lines for example ExCo structure
- Works with respective ExCo to ensure F&B concepts service of sequence and product are aligned with vision and market trends at all times
- Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP) Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes and LQA standards and aims to achieve the scores and goals set
- Oversees the handling and followup of any security incident and guest complaint and always reinforces hotel values
- Cochairs the execution of cleanliness matters in line with government regulations and WHO requirements
- Oversees management of CAPEX and projects for the year.
INTERDIVISIONAL/STAKEHOLDERS LIAISON
- Acts on behalf of the Managing Director in his absence
- Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owners representative
- Follows appropriate protocol in communicating with the appointed Owners representative and keeping the Managing Director informed of such communications
- Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs
- Complies with Raffles & Fairmont Dohas established guidelines on recruitment appointment and promotion of ExCo Department Heads and colleagues
- Ensures all Marketing and PR Communications are in compliance with Raffles & Fairmont Brand Marketing guidelines
- Supports and helps to prepare and submit the weekly reports to Corporate Office and Owners
- Complies with Accor Raffles and Fairmonts established guidelines on staff fringe benefits
- Ensures synergies amongst departments
MAIN COMPLEXITY/CRITICAL ISSUES IN THE JOB
- Integrated aspect of the property
- Historic hotel with constant product challenges
- Emergency and crisis management
Qualifications :
Profile
KNOWLEDGE AND EXPERIENCE
- Diploma or Degree from preferably hospitality or related field
- Minimum 12 years relevant experience with at least 3 years at ExCo level
- Excellent communication skills in English and ability to communicate in a second language
- Prior work experience in Middle East preferred
- Thrives in large scale operation and highvolume operation
- Enjoys working in multicultural environment
- Preopening experience preferred
COMPETENCIES
- Possesses strong interpersonal skills
- Ascertains and addresses guest/colleague needs
- Directs trains and motivates individuals and creates and maintains a cohesive team
- Possesses good working knowledge of budgets forecasting profit and loss statements
- Focuses on service with an eye for detail and an approachable attitude
- Works well under pressure analyses and resolves problems and exercises good judgment
- Prioritises and organises work assignments and delegates work effectively
- Selfmotivates and shows good initiative in a dynamic environment
- Ensures security and confidentiality of guest and hotel information
- Possesses good computer and property management system skills
- Flexible and able to embrace and responds to change effectively
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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