Cybersecurity Analyst
Cybersecurity Analyst
Posted on :
13-10-2024
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Job Description
Job Title: Cybersecurity Analyst (Hybrid)
Location: Richmond VA
Duration:6 Months
Job Type: CorpCorp / 1099 / Contract W2
Rate: $60/hr on 1099
Client: State of Virginia
Interview Type: Webcam
Note: Candidate MUST be LOCAL and MUST be willing to attend ONSITE meetings once a month. Candidate MUST be a USC or GC holder to be considered for the position
Job Description:
We are seeking a dedicated and detailoriented Security Customer Success Analyst to join our new Security Product Team. In this role you will act as the bridge between our security solutions and our customers ensuring they derive maximum value from our products. You will analyze customer feedback monitor account health and proactively engage with clients to enhance their experience and satisfaction with our security offerings.
Key Responsibilities:
- Customer Engagement: Actively engage with customers to understand their needs challenges and goals regarding our security solutions.
- Account Management: Monitor customer accounts to assess health metrics usage patterns and potential areas for improvement or risk.
- Analysis and Reporting: Analyze customer data to identify trends insights and opportunities for upselling or crossselling security products and services.
- Problem Resolution: Address customer inquiries and concerns regarding security products working closely with technical teams to provide timely resolutions.
- Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
- Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
- Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
- Collaboration: Collaborate with sales marketing and product teams to ensure alignment on customer needs and satisfaction initiatives.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Experience in customer success account management or a related role in the technology or cybersecurity industry.
Required
5
Years
Strong understanding of cybersecurity concepts practices and products. Familiarity with security frameworks (e.g. NIST ISO) is a plus.
Highly desired
5
Years
Proficient in data analysis and reporting tools; experience with CRM systems is advantageous.
Highly desired
5
Years
Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.
Required
5
Years
Strong analytical and problemsolving skills with a proactive approach to identifying and addressing customer issues.
Highly desired
5
Years
Passion for customer success and a commitment to delivering exceptional service.
Required
5
Years
Recruiter Details:
Recruiter Name: Susheel at gsksolutions dot com
Contact Number: Eight three twoNine nine zeroTwo four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide ontime onbudget and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services including Information Security Software Development Consulting and IT Audit. GSK implements highly critical and timesensitive projects for their Fortune 500 clients located across the country.
Employment Type
Full Time
Key Skills
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