Welcomer Manager Guest Relations Manager
Welcomer Manager Guest Relations Manager
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Job Description
Behaves and acts (as a manager) in an exemplary fashion embodying the brand mindset and representing hotel management
Manages Front Office team to ensure we comply with all standards and operating procedures with main focus on Loyalty Welcomer and Bell Team
Analyze customer feedback and providing strategic direction to continuously improve overall rating
Ensure the team prioritizes guest satisfaction and quality delivery whilst adhering and complying with
Pullman standards and meeting/exceeding hotel goals
Provide guests with personalized service specially VIPs
Helps the team perform administrative tasks and coordinate with the other departments
Helps employees improve their skills and provides support for career development
Ensures the respect of procedures and hygiene and safety standards
Qualifications :
Vocational diploma or degree in hospitality or F&B studies at a hospitality studies management school or anyone with a significant experience in another customer service or reception position
Previous experience as Guest Relations Supervisor/Manager or Assistant Front Office Manager
Computer literate (Windows environment) Opera Cloud Tars and an aptitude for new technologies
Languages: fluent in the local language Business English and a third language would be a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
