Customer Service Representative - Relocation in Barcelona
Customer Service Representative - Relocation in Barcelona
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
GrowTalent.com is working with a leading multinational technology BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their Barcelona office.
Position: Customer Service Representative
Location: Barcelona Spain
Employment type: Fulltime
Work model: onsite
DUTIES AND RESPONSIBILITIES:
- Handle incoming B2C user requests via telephone/email
- Log call details onto case management systems and provide response and resolution within SLA to customer
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical enquiries and manage incidents of the clients product car electrical chargers
- Progress / close service requests to a satisfactory conclusion on call management system
- Proactively update customers with status and resolution progress
- Monitor / progress all open queries in queue
- Escalate potential service issues to appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
REQUIREMENTS:
- Native / fluent in Dutch both verbal and written. Proficiency in English (minimum B2 level)
- Strong aptitude for working in a customer service environment
- Excellent customer care skills with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
- Are able to implement and manage changes in processes
- Have good communication and team skills flexibility
OFFER:
- Excellent remuneration package based on experience skills and performance
- Rotating shift schedule: Monday to Sunday 09:00 AM 08 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Full paid training on the company and the project
- Career development programs specialized courses and language classes
Employment Type
Full Time
