NOC ENGINEER Lekki Internet Services
NOC ENGINEER Lekki Internet Services
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Job Description
Job Responsibilities Key Result Areas
Network Monitoring and Maintenance
effectively monitoring the organizations network infrastructure
ensuring network availability performance and reliability.
proactive monitoring identifying and resolving network issues
conducting routine maintenance tasks and implementing preventive measures.
Ticket Management and Troubleshooting
Promptly responding to network issues troubleshooting issues and resolving them as per given SLA.
Accurately diagnosing problems
Coordinating with relevant teams for resolution
Documenting ticket details and resolutions.
Network Performance Optimization
Optimizing network performance by analysing network metrics
Identifying bottlenecks or areas for improvement and implementing necessary changes or optimizations.
optimizing network configurations capacity planning and implementing performance enhancement measures.
Documentation and Reporting
Accurate and uptodate documentation of network configurations issues changes and resolutions
Maintaining network diagrams
Documenting standard operating procedures
Generating reports on network performance
Ensuring compliance with documentation standards.
Collaboration and Teamwork
Effective collaboration and communication with crossfunctional teams stakeholders vendors and customers
Clear and timely communication of networkrelated information
Providing technical support and guidance and fostering positive working relationships.
Requirements
Skills & Knowledge Requirements
Skills: Possesses expertise in networking technologies network monitoring and troubleshooting incident management network equipment network security and excels in communication and collaboration.
Knowledge: ISP technologies internet protocols traffic engineering data centre operations SLAs documentation and reporting as well as industry standards and best practices.
Key Performance Indicators
- MTTR as per SLA
Network availability
Online ticket closure
Internal projects (backhauls router BTS installation)
Education and Experience
Education
Certifications such as CCNA CCNP or equivalent are preferred
Bachelors degree in computer science information technology or a related field.
Experience
Proven experience as a NOC Engineer or in a similar network operations role.
Strong knowledge of networking protocols such as TCP/IP DNS DHCP SNMP etc.
Proficiency in network monitoring tools and technologies such as SNMP monitoring systems packet analysers etc.
Familiarity with network equipment including routers switches firewalls load balancers etc.
Understanding of network security principles and best practices.
Ability to analyse and interpret network traffic and logs to diagnose issues.
Excellent problemsolving and troubleshooting skills.
Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Benefits
Employment Type
Full Time
