Support Specialist II
Support Specialist II
Posted on :
07-01-2025
Employer Active
1 Vacancy
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Job Description
The Information Technology Specialist II supports computing devices software applications and lab equipment. This role provides technical assistance manages support tickets troubleshoots hardware and software issues and conducts enduser training. Additionally it contributes to maintaining hardware and software standards manages inventory and assists with password resets.
Responsibilities:
- Troubleshoot and resolve hardware software and network issues.
- Provide remote technical assistance through various channels.
- Manage support help desk tickets ensuring timely resolution or escalation for complex issues.
- Offer technical advice to endusers and provide technologyrelated training.
- Document solutions for technical difficulties in the help desk system.
- Assist with software installations following site technology standards.
- Manage hardware inventory and issue purchase requests.
- Perform tasks related to hardware setup troubleshooting repair and replacement.
- Independently handle computer software installation and configuration.
- Provide enduser training on hardware and software usage.
- Configure and maintain computing devices operating systems and software.
- Collaborate with L3 to identify and troubleshoot complex issues.
- Respond to complex enduser software and hardware problems.
- Deploy install maintain troubleshoot and repair hardware components.
- Evaluate hardware and software requirements based on site standards.
- Monitor user behavior related to technology assets.
- May be responsible for projects and managing specific server roles (e.g. WSUS WDS File Sharing backups).
Requirements
- 5 years of experience working in a corporate network environment and/or systems support diagnosing and troubleshooting enduser software/hardware problems and/or performing routine systems maintenance.
- Advanced troubleshooting skills in desktop MS Windows OS network systems computer communications (e.g. LAN WAN VoIP WiFi virtual systems).
- Proficiency in computer diagnostics maintenance installation and repair.
- Strong analytical and communication skills.
- Ability to work independently with minimal supervision.
- Work is mainly completed within an office environment that might include interruptions and requires frequent visits to the production floor or office areas.
- Ability to lift light to mediumweight materials.
Benefits
- Health insurance coverage for self spouse and kids.
- Longterm benefit plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
- Able to work independently, remotely from home and on company premises in Bangalore - Fluent in Spoken and Written English - Able to work EMEA & APAC office hours - Intermediate IT skills. - 2+ years experience working in an IT environment - Asset management experience. - Windows & MacOS operating system experience. - Knowledge of the ITIL reference model is preferable.
Education
Bachelor's degree
Employment Type
Full Time
Key Skills
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