Assurance Senior Specialist
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Job Description
• Develop experience KPIs for the enterprise customers (Mobile, Fixed, Cloud, etc...)
• Enhance Data and Voice experience for all enterprise pricing groups
• Develop dashboards and alarming systems for monitoring, troubleshooting and early detection of poor experience
• Troubleshoot operational and performance issues
• Lead optimization streams to kill chronic pain points
• Lead the corporate APNs governance stream and assure performance, returns and opportunities
• Develop testing solutions for proactive monitoring and to simulate customer experience
• Develop upper management reports on daily, weekly and monthly levels to show status/progress of high priority projects
• Review and document processes and best practices for improvement and smooth succession
• Conduct training sessions for colleagues
Employment Type
Full-time
