Assurance Senior Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
• Develop experience KPIs for the enterprise customers (Mobile, Fixed, Cloud, etc...)
• Enhance Data and Voice experience for all enterprise pricing groups
• Develop dashboards and alarming systems for monitoring, troubleshooting and early detection of poor experience
• Troubleshoot operational and performance issues
• Lead optimization streams to kill chronic pain points
• Lead the corporate APNs governance stream and assure performance, returns and opportunities
• Develop testing solutions for proactive monitoring and to simulate customer experience
• Develop upper management reports on daily, weekly and monthly levels to show status/progress of high priority projects
• Review and document processes and best practices for improvement and smooth succession
• Conduct training sessions for colleagues
نوع التوظيف
دوام كامل
