Executive Housekeeper

Job description

Position: Executive Housekeeper - Egyptian Only

Company Description

The Novotel 5 stars resort located directly on the red sea with a beach area of 646m; 268 rooms including 4 suites and 80 family rooms; 5 outlets and Spa, offers a wonderful experience that can cater perfectly for all tastes.

Job Description

Financial
• Coordinate effective Payroll Management / Resource allocation through establishing a flexible workforce throughout the Division, based on the principles of Multi-Skilling and Multi-Tasking.
• Ensure that departmental costs and expenses are well controlled and share financial responsibility with the Front Office Department.
• Ensure that each place of work in the housekeeping department is managed by a Management Team (Manager/Assistant Manager) who are accountable for their expenses and profitability.
• Set annual operating budgets in close conjunction with each Manager/Assistant Manager/Team Leader, forming part of the Hotel’s Annual Business Plan.
• Monitor all costs and recommend measures to control them, establishing an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels when possible.
• Ensure that the Department Operational Budget is strictly adhered to.
• Prepare monthly forecasts and schedule resources accordingly.
• Analyze and report on a monthly basis the profit and loss statements.

Operational
• Ensure that the Housekeeping Department is managed efficiently according to established concepts and adhere to Company and Hotel Policies & Procedures and Minimum Standards.
• Assist in implementing a flexible employee base with the right mix of employees.
• Allocate employees based on established business levels for that day.
• Assign responsibilities to subordinates and check their performance daily.
• Support staff needs in other Divisions based on hotel priorities and anticipated business levels.
• Monitor service and room standards in all workplaces.
• Work with Front Office Manager, Assistant Managers, Laundry Supervisor, and F&B Manager to take corrective action where necessary.
• Be available and on-duty during peak periods (frequently during massive check-in/check-out operations).
• Conduct frequent and thorough inspections with the Assistant Managers in the Housekeeping Department related to standards and cleanliness of the hotel.
• Handle guest and employee inquiries courteously and efficiently, reporting guest complaints or problems to supervisors if no immediate solution can be found.
• Communicate with the Purchasing Department to ensure punctual ordering of guest supplies and cleaning supplies.
• Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationery of the rooms, linen, uniforms, and ordering and replacement when necessary.
• Communicate with the florist on hotel floral arrangements and ensure proper arrangement and maintenance.
• Communicate with the contracted pest control company to ensure an effective program is instituted and maintained.
• Keep informed of the housekeeping standards of opening competitor hotels.
• Assist the Food and Beverage department as necessary in providing uniforms and decoration for special theme parties and other promotions.
• Ensure proper handling and control of lost and found items as per local rules and regulations.
• Initiate and coordinate a monthly Engineering and F&B meeting to establish priorities for hotel maintenance.
• Ensure compliance with health, hygiene, and safety regulations in the department in compliance with HACCP standards and procedures.
• Be fully aware and conversant of Accor spirit, values, and goals and integrate them into daily operations.
• Be familiar with policies and procedures concerning fire, emergency evacuation, accidents, bomb threats, and law and order situations.
• Be aware and conversant of Accor environmental charter and integrate it into daily operations.
• Be aware and conversant of ISO
9001 policies and procedures and integrate them into daily operations.