Sr Manager FinOps O2C Operations
Sr Manager FinOps O2C Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Up to 3 years FTC
The Sr manager Billing Operations is responsible for leading all international billing process of Global Customer Finance Operations organization (GCFO) which oversees ordertocash processes for Advertising Sales TV Distribution Universal Pictures International Universal Networks and Brand Development among other NBCU businesses. This role reports to the Sr. Director GCFO Operations. The scope of GCFO overall billing is $16 billion a year of which International makes up $6billing and encompasses over 150 company codes varied currencies tax structures and systems.
Process Governance
- Manage & lead the O2C operations team and the BPO by providing clear guidance and goals.
- Establish monitor and report endtoend process metrics and KPIs to measure service levels operational effectiveness process health and process compliance for both NBCU wide and BPO related
- Understand BPO SLAs and deliverables and able to execute accordingly
- Proactively monitor and anticipate changing business regulatory and financial requirements processes and practice
- Work closely with GCFO and BPO leads in resolving and monitoring delivery services
- Drive continuous and sustainable improvements
- Ensure adequate process documentation and training materials are developed and maintained
- Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures reports and other activities
- Maintaining a strong relationship with internal stakeholders to drive improvements by designing negotiating persuading business owners.
Control
- Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring motivation feedback and learning opportunities.
- Take a proactive role in developing initiatives setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions train team members on process compliance procedures and system usage. Adhere to SOX CGA and Audit requirements
- Actively seek Voice of Customer Customer Satisfaction and implement required improvements
Technical & Process Support:
- Be a Super user for various Ledger systems such as SAP and other NBCU internal ERPs
Other Responsibilities & Deliverables:
- Take part in medium to high impact projects or lead projects for system implementations client implementations (new scope transitions) and process improvements;
- This role works closely with the other Finance Operations Towers; act as a unified department to supporting each others goals and objectives.
- Be the champion to drive standardization across the process
- Provide insights advice and improvement opportunities for OTC operations to VP GCFO Sr Director Operations and / Global Process Owner.
People Management:
- Motivate positive working relation between GCFO BPO and business stakeholders
- Steward of NBCU culture and values towards BPO and captive staff.
- Engage in Personal Development plan training requirements.
Qualifications :
Bachelor degree or equivalent in a finance related area (i.e. HEAO BE);
Minimum 68 years experience in a similar position within an international environment (Entertainment industry preferred);
Experience in Licensing or royalty based contracts
Experienced people manager: proven ability to lead motivate and inspire high performance within a high paced environment;
Proactive coach and mentor positive influencer: demonstrated background in developing teams collective and individual skills;
Ability to lead an offsite team effectively;
Excellent problem solving & decisionmaking skills. Able to work to tight deadlines.
Persuasive communicator: proven ability to work across functions and manage key stakeholders ability to ensure clarity of information and to eliminate any ambiguity and confusion that may exist
Ability to effectively present business initiatives and project plans
Proven Project management skills
Fluent in English other European language is a pre
Lean or sixsigma aptitude is preferable
Experienced CRM user (i.e. SAP)
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
