Care Co-Ordinator

We are looking to recruit a well organised and experienced Support Coordinator to join our dynamic and friendly Care Team to help support the delivery of outstanding home care for our clients.

Could this be you..

Being a Home Instead Support Coordinator includes the delivery of excellent care support services along with assessment and review of individual services and practical support visits competency checks instruction and training of our care professionals due to the fieldbased elements of the role you must hold a driving license.

You will also be expected to look for opportunities for service development and business growth.

If you are passionate about providing the best in community care take pride in building engaging relationships with our clients and gain the commitment of our exceptional professionals then this role is for you!

The Role

• Responsible for key aspects of office administration whilst being reactive to the needs of the business.
• Supporting the service delivery process by ensuring schedules are built effectively and efficiently around our clients and care professionals whilst being ready to respond to schedule changes at short notice.
• Making sure there is sufficient cover for care assistant sickness absenteeism or holidays.
• Adding and maintaining all client and care professionals information on our care planning system.
• Managing enquiries to the service by responding to emails and telephone calls in a warm professional and timely manner.
• Maintaining effective systems ensuring that all filing and databases are fully compliant and kept up to date.
• Working with the Registered Care Manager to implement new care packages including organizing introductions of care staff to new clients.
• Liaising with the Care Manager and the Recruitment Officer to ensure sufficient staffing levels for new and existing care packages.
• Coordinating introductions to clients competency checks and support visits for the care team out in the community.
• Supporting the delivery of a highquality service through quality assurance telephone calls and visits to clients.
• Supporting the recruitment and preemployment checks for new care professionals where appropriate.
• Taking part in the OnCall Rota and be willing to deliver care to ensure continuity of services if required.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensuring compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.

**SalaryPro Rota **

**Full time Position**

Qualifications :

Essential Criteria

• An SVQ Level 3 Qualification (or willing to work towards it)
• Full driving license and access to a vehicle.
• Strong IT and administrative skills.
• Team player reliable trustworthy & with high integrity.
• Selfmotivated proactive & uses own initiative.
• Impeccable attention to detail.
• A practical methodical approach to problem solving.
• Warm friendly and professional approach.
• Passionate about delivering outstanding care to our clients.

Core Values

• Accountable and responsible
• People orientated.
• Compassionate with a desire to help others. 
• Positive can do attitude.
• Planned and organized.
• Reflective and open to learning.
• Adaptable to change.
• Living the Home Instead ethos.

Role Specific Competencies

• Bubbly engaging and customer focused.
• Focus on standards quality and compliance.
• Good communicator with an ability to use social media.
• Collaborative team player.
• Responsive and able to prioritise tasks.
• A competent care professional.
• Multitasker
• Growth mindset

Additional Information :

If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you. Contact us onor apply online to start your new rewarding career in 2024 with Home Instead Dundee & South Angus.

We encourage applications from all sections of the community as we want to reflect the towns and villages in which we work.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment therefore this role is subject to enhanced criminal record checks.

Remote Work :

No

Employment Type :

Fulltime