Service Co-ordinator
Service Co-ordinator
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Job Description
Job Title: Service CoOrdinator
Hours: 37.5 Monday Friday 9:00 am till 5:00 pm
Job Location: Leicester Hybrid
As our Service Coordinator you will:
- Effectively coordinate key account service requests within the Consumer Retail Services portfolio.
- Collaborate with Account Managers to ensure smooth contract management and client satisfaction.
- Support branch activities through administrative functions and invoicing processes.
Key Responsibilities
- Provide accurate information on inspection and conformity assessment services.
- Manage client accounts profitably ensuring financial targets are met.
- Coordinate client account activities to meet and exceed expectations.
- Assist in expanding SGSs client portfolio.
- Ensure prompt and accurate billing including affiliate bill processing.
- Represent SGS at client meetings conferences and exhibitions.
- Support the development of the client database.
- Implement effective procedures to ensure continuity of service.
- Ensure affiliate compliance with SOPs for service delivery
Skills & Knowledge
Essential:
- Strong written and verbal communication skills.
- Ability to multitask prioritize and maintain accuracy.
- Excellent organizational and IT skills particularly in Word and Excel.
- A willingness to learn and adapt to change.
Desirable:
- Knowledge of import/export processes.
- Experience working in timesensitive service environments.
Qualifications :
Essential Experience:
- Customerfacing or customer care roles.
- Working under deadlines and prioritizing workloads.
- Effective teamwork and strong communication skills.
Desirable Experience:
- Project coordination.
- International trade compliance.
- Familiarity with SGS processes.
Essential Qualifications:
- GCSEs (or equivalent) in English and Mathematics (grades A*C).
- Higher education (ALevel or equivalent).
Desirable Qualifications:
- University degree or equivalent.
Additional Information :
SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race colour religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.
APPLY NOW for full consideration you can be sure that your application will be treated confidentially and impartially and you will always receive an update within 10 business days.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
