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Working with the Care Manager to ensure Home Instead care operations have outstanding compliance.
Provide support to our Care Professionals in their day to day job
Onboard new carers and introduce them to clients
Carry out introductions every time a Care Professional is matched to a client for the first time
Support supervise and mentor all Care Professionals
Ensure all services are compliant with legislations CQC standards and regulations
Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
Responding to queries from clients
Deliver care calls as required in emergencies and gaps in rota
Take a turn on a rota basis to manage the office oncall telephone support service.
Continually review and improve processes to ensure the most effective and efficient service is being delivered
Qualifications :
Hold or be working towards minimum QCF/NVQ level 3 qualification in Social Care
Understanding of CQC assessment criteria for Outstanding scores
Extremely well organised excellent planning and prioritising ability with high attention to detail
Excellent communication and relationship building abilities
Additional Information :
If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you.
Remote Work :
No
Employment Type :
Fulltime
Full-time