Specialist Account Management

Checkout.com is actively looking for an enthusiastic and inventive Account Management Specialist to nurture and maintain longterm relationships with our Tier 3 and 4 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchants post live process. You will act as the voice of our product and ambassador of our brand delivering expertise education and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent highachieving individual able to stand out in an ambitious environment and excel through selfmotivation and personal drive. If you are eager to join a thriving fastpaced startup company and contribute to shaping its future this is the role for you to make a difference.

How youll make an impact

• Crafting merchant specific account development plans

• Building high touch consultative and positive relationships with our merchants through regular and open communications

• Delivering expertise education and guidance to merchants as they craft and complete a comprehensive global payments strategy.

• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce

• Understanding the intricacies of our products services and partner networks thoroughly to leverage as needed to meet our merchants needs

• Collaborating with various teams (e.g. Sales Legal Integration Support) across the company to ensure an outstanding merchant experience

Qualifications :

• 2 years experience in a B2B Account Management Relationship Management Customer Success role or relevant roles (bonus if in the FinTech Payments industry and/or payment team from a merchant side)

• A strategic problem solver with excellent project management skills

• Selfmotivated learner and excellent organizational skills 

• Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels

• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently

• Passionate about learning new things and working on wide portfolio of accounts

• Good negotiation communication and presentation skills

• Fluent in English and Mandarin

• Fluency in Cantonese is a value add

Additional Information :

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

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