Manager Account Management

The role

Checkout.com is actively looking for an enthusiastic and inventive Manager Account Management to nurture and maintain longterm relationships with our Tier1 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchants pre during and post integration process. You will act as the voice of our product and ambassador of our brand delivering expertise education and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

Whilst maintaining your own portfolio you will act as one of the CSM leads in the region. You you will look after and manage a team of five supporting them with their growth development and day to day challenges.

The ideal candidate is an independent highachieving individual able to stand out in an ambitious environment and excel through selfmotivation and personal drive. If you are eager to join a thriving fastpaced startup company and contribute to shaping its future this is the role for you to make a difference.

How youll make an impact

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities cross/upselling Checkouts value add services.
• Crafting merchant specific account development plans
• Building high touch consultative and positive relationships with our merchants through regular and open communications
• Delivering expertise education and guidance to merchants as they craft and complete a comprehensive global payments strategy.
• Price negotiation by working closely with Pricing Team to determine the best outcome for Checkout and merchant
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce
• Understanding the intricacies of our products services and partner networks thoroughly to leverage as needed to meet our merchants needs
• Collaborating with various teams (e.g. Sales Legal Integration Support) across the company to ensure an outstanding merchant experience
• Drive a culture of crossteam learning and to improve communication and knowledge sharing and act as a point of escalation for your team to remove roadblocks and reduce complexity

Qualifications :

What were looking for

• 6 years experience in a B2B Account Management Relationship Management or Customer Success role in the FinTech and/or Payments industry
• A strategic problem solver with excellent project management skills
• Good knowledge of todays major e commerce and payments technologies players and major future trends
• Customer driven and able to establish robust relationship with assigned customer base
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently
• Fluency in English and Mandarin

Additional Information :

Hybrid Working Model:
All of our offices globally are onsite 3 times per week (Tuesday Wednesday and Thursday). Weve worked towards enabling teams to work collaboratively in the same space while also being able to partner with colleagues globally. During your days at the office we offer amazing snacks breakfast and lunch options in all of our locations.

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

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