People Generalist 12 Month Fixed Term Contract

Role overview Context 

In the Specialist Regional Department People Partner role youll be responsible for partnering closely with the Regional People Leader to provide a world class service to your client group. Youll do this by delivering a proactive and customer focused service through providing effective support guidance and advice to managers and employees on a wide variety of People areas including employee relations policy and process. 

Working closely with the Regional People Leader you will help ensure operational readiness and organizational excellence for your client groups. 

Role overview Remit and Responsibilities 

• Amongst other duties this role will be primarily responsible for the below:
•   Managing all key processes for the North & South America Market including: 
• Probation period management (including terminations/failed probations)
•   Onboarding and offboarding process in Workday and our US HRIS system Paychex including completing exit interviews 
• Managing all documentation including employment contracts contract addendums employment verifications etc 
• Flexible Work Requests providing coaching and support to managers and employees on the process and navigating to an appropriate solution 
• Support the Department People Partnering team on departmental People initiatives including growth and performance cycle processes and talent reviews.
• Liaise with Benefits Manager to manage benefits queries

 Employee relations: 

•  Handling and resolving employee grievances disputes and complaints in a timely and effective manner 
•  Complete low level investigations when needed and partner with the Regional People Leader ensuring fair and thorough processes quality documentation and recommending appropriate actions or disciplinary measures 
•  Facilitate mediation and conflict resolution sessions between employees and line managers 
• Manage the performance improvement process (PIP) partnering with line managers and employees end to end. Provide advice on the process where needed and coach managers on navigating the process. 
• Handle involuntary termination meetings ensuring line managers receive guidance each step of the way and appropriate documentation is provided (scripts letters to employees etc). 
• Ensure ER tracker is kept up to date at all times.

Reporting data and insights: 

• Synthesise quarterly engagement results and feedback displaying results in a digestible format to help educate the business on key insights and improvement opportunity areas 
• Make recommendations for improvement based on engagement hotspots 
• Complete regular exit interview analysis to identity reasons for attrition and make recommendations on actions to address key issues

Additional Responsibilities:

• Work directly with Mangers to support them in effectively managing their teams helping improve management capabilities and team effectiveness 
• Support with people related projects of varying complexity and scale

Qualifications :

•  Bachelors degree in Human Resources Psychology Business or any other related field preferred and/or CIPD SHRM qualification or relevant years of experience
• Demonstrable experience as People Advisor HR Business Partner or HR Generalist in a fastpaced global startup environment ideally in the Tech industry 
•  Deep knowledge of people policies procedures compliance and practices with an ability to coach managers through each process and provide quality advice 
•  Proven ability to dig into data and make datadriven recommendations on ways to improve the employee experience and/or culture 
• Ability to learn from peers and previous experience think outside of the box and knows that there could be more than one solution to a problem 
• Ability to listen and understand the needs of the employees and leaders alike 
•  Excellent interpersonal and communication skills including the ability to build strong partnerships with internal stakeholders 
• The ability to achieve results in a fastpaced environment and navigate leaders through a variety of organisational changes 
• High level of emotional intelligence including selfawareness empathy and interpersonal skills to effectively manage relationships and resolve conflicts 

Additional Information :

New York City law requires Checkout.com to include in job postings a reasonable estimated salary range for this position. However exact compensation may vary subject to several factors such as a candidates level relevant experience qualifications skills and proficiency for the role. 

The information provided here is applicable to those working in the New York City office. However this role may also open to applicants from other US locations and will be advised on the relevant pay for that location.

For regular fulltime employees in New York City the estimated base salary for this role is $88000 to $103500 per year. Additionally this role is eligible to earn up to 10% discretionary bonus based on performance.

Our competitive salaries are just one component of Checkout.coms total compensation package. Additional benefits include: health vision dental insurance 401k vacation and sick and safe time learning days and volunteer days.

To view more details of what you can look forward to visit our careers page:

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video 
• Our careers page 
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram 

Apply without meeting all requirements statement 

If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world and so do we. Hiring hardworking people and giving them a community to thrive in is critical to our success.

When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video
• Our careers page
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram