B2B Partner Support Executive

What the role is all about

We have an exciting opportunity to support Three UKs B2B Indirect Partners in a key growth area of the market. The successful applicants will have demonstrated excellent customer/Partner service in a previous role. They will work with the indirect Partners to support both the Partners and the joint customers during their lifecycle working tirelessly to provide a great experience over the phone and via email interactions.

To be successful within this role you should be customerfocused detail oriented efficient results driven and professional. We are looking for someone motivated ambitious and tenacious. Youll need to be happy keeping several plates spinning and be adaptable and resilient in a fastpaced workplace working across incoming calls and emails from our Partners. In a team of likeminded individuals your charm and friendly demeanour and knowledge will keep Partners happy. 

This role will be between 95.30 Monday Friday.

What youll be doing

• Deliver high levels of performance Partner service and offer a professional experience.
• Provide an effective and efficient service to our Partner and their customers via agreed service levels.
• Own the Partner experience always looking at Three through the eyes of the Partner and their customers.
• Take ownership of issues and use initiative when problem solving make things happen.

Qualifications :

What youll ideally bring...

• Contact Centre experience desirable.
• Able to manage high workloads & conflicting priorities.
• Strong administrative and reporting skills
• Excellent Interpersonal and communication skills ability to communicate at all business levels
• Experience in use of Excel SalesForce.com and CRM systems desirable but not necessary.

What youll receive in return

• Salary range for this role starts at 24960 and exact salary will differ by job and experience
• A performance based annual bonus (eligibility cut off is 30th September) & an additional flexible allowance to spend on additional benefits topping up your pension or to be added to your salary
• Hybrid working between your home (23 days a week) and our Glasgow office at (23 days a week)
• 28 days annual leave 8 bank holidays 3 personal days annually which increases with length of service
• Private Medical Insurance Life Assurance and Income Protection
• Free mobile phone package & unlimited simcard
• ... Plus lots more including wellbeing and learning & development benefits!

Additional Information :

Our people make us who we are. Were a diverse and inclusive bunch and its important you can feel you belong here. We value everybody for who they are and what they bring to the table supporting one another as we continue to deliver for our customers.

With that in mind if you do not tick every box in the job advert above there are likely other valuable attributes and skills you have that would make you a great addition for the team. So if you feel this role is for you then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race gender identity sexual orientation age religion disability marital status family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail our core hours at Three are between 10:00 and 16:00 with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

Remote Work :

No

Employment Type :

Fulltime