Enterprise Customer Success Manager - Japan
Enterprise Customer Success Manager - Japan
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Job Description
As an Enterprise Customer Success Manager at CyberArk you will play a pivotal role in driving our next phase of growth. You will engage with midtolarge enterprises and accountable for customers adoption and derive continuous value from all CyberArk products Perpetual or Subscription OnPremises or Cloud. You will work closely with Directors/Managers of Security Security Engineers Security Architects and DevOps teams to implement bestinclass Access and Identity products from CyberArk. The end results are increased customer satisfaction value retention and expansion of the CyberArk security footprint. You will act as a regional change agent bringing best practices innovations and capabilities to both internal and external stakeholders.
- Own and oversee for the customers onboarding adoption and advocacy across a portfolio of customers.
- Work with the customer to build success plans establish critical goals to aid the customer in achieving their objectives.
- Design and execute a value roadmap for your customers
- Establish regular cadence (Weekly Monthly Quarterly) with each assigned client review executive dashboards and program status.
- Cement yourself as a trusted advisor/strategic advisor with customers and drive the continued value of our products and services.
- Partner with CyberArk Account Team (Account Manager SA Training and Enablement) to find opportunities for new usage of CyberArk across organizational functions.
- Act as the voice of the customer internally to advocate customers needs.
- Engage proactively with the customer at every step of the journey of the customer with CyberArk products.
- Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with CyberArk teams to proactively remediate issues as they are identified. Leverage internal tools including Gainsight to centrally archive customer activity and other key data points.
- Identify areas for improvement in the customer experience both in our product and processes.
- Advisor and guide to the Regional Sales Team on key customer renewal and expansion opportunities under the region
- Be the mentor for others in the team to help them achieve professional development
CyberArkCyberArk/DevOpsCyberArkCyberArk
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- CyberArkSACyberArk
- CyberArk
- KPIGainsight
#LIZL1
Qualifications :
- 10 years of relevant work experience in customer success consulting postsales technical account management or similar roles.
- Strong consulting and change management skills with a proven track record of working as a trusted advisor to drive business value for customers. Ability to interact with client teams at various levels of technical and nontechnical depth.
- Previous experience with a SaaS IAM solutions company and/or an enterprise software company highly desired
- Experience with enterprise security products and/or offerings
- Strong knowledge of cloud architecture as well as onpremise IT landscape
- Solid understanding of IT security strategies
- Practical experience of enterprise Directory services (Active Directory LDAP Azure etc.) including support and security operations
- Fundamental technological knowledge of networking environments and IAM environments
- Excellent in business and written and verbal communication skills able to simplify complex topics in a friendly and approachable manner for both executive and enduser audiences
- Prior experience presenting Clevels about complex technical topics in a simple businessoriented manner to spur decision making.
- 10
- SaaSIAM
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- IT
- IT
- Active DirectoryLDAPAzure
- IAM
- C
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
