Direct Sales Manager
Direct Sales Manager
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Job Description
Our National Telesales and Direct Sales Manager is looking for an accomplished manager who is able to lead coach motivate and inspire their team to achieve business targets and goals and deliver amazing service everyday.
Key Tasks/Areas of Responsibility
- First line of escalation for the direct sales team
- Implement and coordinate new starter inductions and probation signoff
- Assist with the recruitment of direct sales executives
- Identify training requirements and arrange the necessary coaching and support
- Champion all new products and services and ensure the team have sufficient training
- Review and signoff new account requests
- Review and manage performance for each individual and take the necessary action
- Ensure the individuals are achieving the required KPIs
- Responsible for the oneone monthly reviews of the Direct Sales team
- Monitor and police Salesforce to ensure accuracy and compliance including contribution reports
- Monitor the handover process and ensure compliance
- Report on lead campaign feedback i.e. lost / down traders Direct Sales Manager
- Responsible for holding disciplinary hearings and dealing with any HR issues including absence management
- Resolve any payroll issues and submit payroll before cutoff
- Review and authorise credit requests
Qualifications :
About You
As the successful candidate your career history will evidence demonstrable experience in working within a similar environment. You will have experience in supervising or managing a team with the ability to engage motivate and lead others.
Due to the nature of our business the ability to thrive in a busy and fast paced environment would be preferred.
Your strong organisational skills and high attention to detail be fully utilised in this role. Alongside these you will need to have;
- The ability to effectively handle challenging conversations and complaints/escalations.
- Experience of managing people through HR processes.
- Ability to analyse data identify errors and rectify any issues
- Demonstrate the core values of DPD Passion Respect Honesty Flexibility Caring and Accountability.
Additional Information :
About our Benefits:
As well as a competitive salary plus performance related commission we recognise that our people are at the heart of our business without them we wouldnt be able to deliver our awardwinning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
