Technical Implementation Manager I
Technical Implementation Manager I
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Job Description
The Opportunity
Flywire is seeking a driven and motivated Technical Implementation Manager I to deliver value to our clients and partners through solutions integration and implementation. This role supports our Sales and Relationship Management teams to ensure seamless onboarding and client satisfaction. The ideal candidate will bring strong client management project management and technical consultation skills to a fastpaced dynamic team.
Support client acquisition efforts by delivering presales presentations and documentation.
Present and clearly articulate product functionality features and standardized solutions.
Participate in discovery sessions to understand clients existing processes pain points and business objectives and collaboratively define the best implementation approach.
Serve as a technical subject matter expert presenting integration options to clients and integration partners.
Configure and test Flywire portals to meet client needs.
Provide daytoday support for partners or clients with ongoing integration requirements.
Communicate progress and set clear expectations with internal and external stakeholders.
Manage integration projects from presales through golive including handson configuration and testing of Flywire solutions.
Ensure all projects are delivered on time and within scope.
Collaborate with internal Product and Development teams to define enhancements to existing Flywire solutions.
Qualifications :
Heres What Were Looking For:
Bachelors degree in a relevant field.
Exceptional written and verbal communication skills with the ability to explain complex technical concepts clearly.
Strong presentation skills to effectively articulate ideas concepts and solutions.
Fluency in English is required to support clients in the APAC region; proficiency in Mandarin or Malaysian is a plus.
24 years of experience in implementation roles; consulting experience is a plus.
Willingness to travel occasionally for business.
Project management experience or certification (e.g. PMP) is a plus.
Experience in one or more of the following industries: Payments Education or Financial Services.
Excellent analytical problemsolving and troubleshooting skills.
Proficiency in one or more of the following areas is highly desirable:
Systems integration
Programming and web development
Cloud computing
Quality assurance and testing
Database management
Networking and infrastructure
Business process modeling
Project management
Technical support
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your goto person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity gender equality and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
