Service Delivery Manager
Service Delivery Manager
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1 Vacancy
Job Description
You will be a key contributor to realizing our mission: to provide the most efficient appreciated and trusted digital workplace monitoring solutions to millions of corporate workers. Your job will cover the following main aspects:
- Based on your personal experience and customer feedback you elaborate user stories assess value develop business cases and prioritize them to ensure the Product is creating maximum value in alignment with our product strategy.
- Using your technical expertise and experience in IT Operations and Business IT to design and author Nexthink content packs which provide Digital Experience Monitoring in any given area of technology such as those found on
- Investigate and research how new areas and existing areas of IT such as cloud services endpoint management or thin client technologies can be described and monitored from an employeecentric Digital Experience perspective.
- Advise the R&D teams with your workplacespecific knowledge during the development of our selfhelp and selfhealing workplace solutions.
- Participate in our Agile way of working including the scrum meetings grooming sprint planning standups retrospectives and demos.
- Collaborate with and advise our Solutions Consulting and Customer Success teams during customer engagements.
- Help us define and implement proactive remediations that teams can take to resolve common problems across their IT landscape so empowering the service desk to be proactive and not reactive in their approach.
Qualifications :
You are extremely passionate about solving challenging reallife problems. You are a Digital Workplace / End User Computing expert with a strong commitment to delivering the best digital experience to endusers.
- 5 years as IT Service Delivery Manager or other IT senior Operations based role preferably in L1 L2 or workstation IT Service Delivery manager.
- Led many service improvements projects to increase employee quality of service and reduce IT costs.
- Understanding of the Windows and Mac operating system and related technology stack.
- Appreciation of Cloud computing and the most popular application sets upon it such as Azure Office 365 AWS GSuite etc.
- Full technical understanding of Networking and related principles and standards such as IP networking Wireless Protocols Proxy Server concepts and both Local and Wide Area Networking systems.
- Outstanding communication and teamwork skills and social awareness.
- Ability to drive complex projects with minimal oversight delivering results incrementally and pragmatically.
- Demonstrated ability to collect user feedback and understand customer pain points.
- Enthusiasm for working in an international collaborative and fastpaced environment and learning new technologies.
- Professionallevel English spoken and written and direct experience designing creating and reviewing technical documentation both architecture operational and self help guides for IT Departments and end users.
Additional Information :
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate realtime analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.
With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.
Total Rewards @ Nexthink
At Nexthink we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan as well as equity. We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance longterm disability and accidental death/personal loss coverage.
In addition we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 companypaid holidays and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
