Manager Contract Renewals

Join our Global Sales Operations team at Nexthink the leader in Digital Employee Experience.

The Contract renewal Manager will be responsible for overseeing the renewal process of contracts across multiple regions and business units. This position will ensure that contracts are renewed timely comply with company policies and align with business objectives. The individual will collaborate with sales postsales legal and operational teams to manage and streamline the contract renewal process globally.

Key Responsibilities:

1. Contract Renewal Strategy:

o Develop and implement global strategies for timely and efficient contract renewals.

o Ensure alignment with business goals customer satisfaction and regulatory compliance.

o Identify opportunities to improve contract renewal processes and enhance operational efficiency.

2. Contract Lifecycle Management:

o Oversee the endtoend contract renewal process from contract review and negotiation to final execution.

o Coordinate with legal sales and other internal stakeholders to ensure that renewals are in line with company policies pricing strategies and client requirements.

o Maintain comprehensive records and ensure that all contracts are updated and renewed on time.

3. Stakeholder Collaboration:

o Align with Sales teams on Customer health and on the best strategy to retain and grow ARR.

o Collaborate with key internal teams including postsales legal and operations to manage contract renewals effectively.

o Serve as the point of contact for all issues related to contract renewals and ensure all departments are aligned and informed.

o Act as a liaison between clients and internal teams to address any concerns during the renewal process.

4. Contract Negotiations:

o Lead and manage negotiations for contract renewals ensuring favorable terms for both the company and clients.

o Resolve any disputes renegotiate pricing or terms as necessary and work to maintain strong client relationships.

o Ensure that the renewal process complies with any legal or regulatory requirements specific to different regions.

5. Performance Tracking Forecasting & Reporting:

o Forecast and report on the progress of contract renewals and ensure all deadlines are met.

o Analyze key metrics and provide regular updates to senior management on renewal performance challenges and opportunities for improvement.

o Develop and maintain reports to track renewal trends and forecast future renewal activities.

6. Risk Management:

o Identify potential risks or challenges that may affect contract renewals and develop strategies to mitigate them.

o Monitor client satisfaction during the renewal process and address any concerns to ensure retention and minimize churn.

7. Team Leadership & Development:

o Lead and manage a global team of contract renewal professionals ensuring they are welltrained and motivated to achieve their objectives.

o Foster a collaborative and highperformance culture within the team.

o Provide mentorship guidance and performance feedback to team members.

Qualifications :

Masters degree in Business Administration Contract Management or a related field.

At least 710 years of experience in contract renewals in Saas environment.

Strong understanding of contract law business operations and the nuances of global contracts.

Excellent negotiation communication and interpersonal skills.

Strong project management skills and the ability to manage multiple priorities simultaneously.

Ability to work in a fastpaced environment and handle high volumes of renewals effectively.

Ability to lead and motivate a global team.

Key Performance Indicators (KPIs):

Timeliness of contract renewals.

Customer satisfaction and retention rates.

Contract compliance and risk mitigation.

Costeffectiveness in contract renewal process.

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate realtime analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you! Check what we offer: 

• Permanent Contract and a competitive compensation package (including stock options). 

• Very good location next to the PrillyMalley train station. 

• Hybrid work model balancing office and remote work with a structured approach for new hires to foster connections and onboarding. 

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25days of holidays we offer)plus 3 companypaid volunteer days. 

• Free access to a fitness centre inside the building. 

• Reimbursement of the halffare travel card for public transport. 

• Reimbursement up to 50% of the cost of French classes. 

• Fresh fruit cookies and soft drinks as well. 

• Regular company and team events like Voluntary Days Pizza talks Team Building activities hosting Meetups at the office and more! 

• Bonuses for referring successful hires after three months of continuous employment. 

• We offer a relocation package to people who are coming from another country. 

Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most uptodate information we recommend checking with your Recruitment Partner. 

Remote Work :

No

Employment Type :

Fulltime