Commercial Customer Success Engineer
Commercial Customer Success Engineer
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Job Description
Were looking for a Commercial Customer Success Engineer to drive the success of Procores strategic commercial customers. In this role youll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Commercial Customer Success Engineer youll help organisations understand best practices around construction technology and solutions and the many business benefits they can provide. Youll work in a highly collaborative creative and driven environment that values openness optimism and ownership. In this role youll leverage your consultativemindset and knowledge of the construction industry and Procores software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology and what other products they can benefit from. Youll partner closely crossfunctionally with Sales PS Support Product and Marketing. Successful candidates are passionate about construction and technology.
This role is based in Sydney Australia and reports into Manager of Customer Success.
What Youll Do:
- Make datadriven recommendations to your customers on how they can optimize the value of Procore based on customer analytics and industry best practices.
- Craft valuebased presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leadingedge technology
- Drive in product demonstrations and coordinate multiple technical resources both internal and external
- Provide the highest level of responsiveness and customer service and to your clients through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procores evolution as a market leader
- Develop a mastery of Procores products professional services and industry best practices
- Up to 50% travel to client sites (may include domestic and international) industry events and other Procore offices
What were looking for:
- 5 years of Customer Success Professional Services Technical PreSales experience or 5 years of Construction industry expertise preferred
- Ability to leverage strong technical aptitude to master Procores product offerings business model services and emerging technologies
- Ability to work crossfunctionally and collaboratively with multiple stakeholders on timesensitive projects
- Outstanding presentation and communication skills both inperson and through virtual meetings and in writing
- Strong systematic and problemsolving skills to synthesize relevant and impactful intelligence from ambiguous data
- Experience acting as a technology evangelist
- Able to operate in a fastpaced diverse innovative environment.
Stand Out Experience:
- Understanding of the construction industry across different verticals (general contracting subcontracting real estate development etc.) is a plus
- Previous experience as a construction Project Manager Site Super Project Finance Manager Estimator or Project Engineer preferred
Additional Information :
Perks & Benefits
At Procore we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloudbased construction management software that helps clients more efficiently build skysers hospitals retail centers airports housing complexes and more. At Procore we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equalopportunity employer and welcome builders of all backgrounds. We thrive in a diverse dynamic and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender sex national origin civil status family status sexual orientation religion age disability race traveler community status as a protected veteran or any other classification protected by law.
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Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact our benefits team here to discuss reasonable accommodations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
