Service Advisor - Honda of Stevens Creek
Service Advisor - Honda of Stevens Creek
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
As a Service Advisor you will be a key member of our service team responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians ensuring that customer vehicles are properly diagnosed serviced and repaired in a timely manner.
Duties and Responsibilities
- Greet customers in a friendly and professional manner.
- Listen to customers concerns and accurately document their vehicle issues.
- Provide detailed explanations of recommended services and repairs.
- Communicate estimated costs and obtain customer approval for services.
- Schedule appointments and manage service bay availability.
- Coordinate with the service technicians to ensure timely completion of repairs.
- Update customers on the status of their vehicles throughout the service process.
- Provide accurate repair timelines and inform customers of any delays.
- Create and maintain detailed service records for each customer.
- Prepare and explain invoices to customers including a breakdown of services performed.
- Process payments and handle any billing inquiries.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Resolve customer complaints or issues promptly and professionally.
- Stay informed about the latest automotive technologies and services.
- Provide customers with information about maintenance schedules and recommended services.
Qualifications :
- 2 years of experience as a Service Advisor at an automotive dealership.
- General knowledge of vehicle mechanical operations.
- High school diploma or the equivalent.
- Ability to read and comprehend instructions and information.
- All applicants must be authorized to work in the USA
- All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test credit report and valid driver license
Preferred Qualifications
- Experience with Honda.
- CDK experience.
Additional Information :
Compensation (Draw / Commission):
- OTE (OnTargetEarnings): $80000 $125000 / year
- If meeting and exceeding store quotas and goals
*The Service Advisor Position has a pay scale consisting of the following elements and ranges. Wages include Base Monthly Draw Compensation of threethousand dollars a month. The position may also pay commission compensation which is based on the value or amount of closed repair orders achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit*
Schedule:
- FULL TIME
- 5 days a week / 2 days off
- Off Sundays and 1 weekday off
- Service Hours:
- 7am 6pm
Benefits:
- Medical dental vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Closed for Thanksgiving day and Christmas day
- Employee discounts on purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
